Data Helpdesk Specialist

Job Description

Marathon TS is seeking an experienced Data Collection Specialist to join our team. This position has a rotating shift schedule, including days/nights/weekends/holidays etc. It is a 24/7 Operations Center Environment.

Primary Responsibilities:

· Monitor and report on contractual performance standards and trouble ticket lifecycle management for a 24/7 Operations Center.

· Collaborate within the Data Collection Services team to ensure functional processes and procedures are monitored and adhered to.

· Work under moderate supervision to ensure efficiency by analyzing and identifying areas for improvement, and then assisting with the development of process changes that enable the team to achieve integrated, effective outcomes.

· Support business practices by ensuring ticket queues are monitored, updated, and analyzed to validate that next actions are clear and concise, thereby ensuring contract performance goals are met.

· Receive ad-hoc requests from team leads and provide timely responses back to the requestor

· Utilize report data to identify and recommend corrections on routine problems and issues.

Basic Qualifications:

· Currently possess an active Secret security clearance.

· Security + Certification

· Basic understanding of IT ticketing processes, applications and Data Analytics

Required Education and Experience:

· High school diploma and 1-3 years of experience.Company Description

Marathon TS provides a full range of professional services for clients that require support from professionals with specialized skills and experience in a specific technical area or subject matter. Marathon TS also provides IT solutions, including strategy, operations, transformation and mission support.

Full-time