Program Manager Telcom BSS Domain

About Reach Revolutionizing Mobile Connectivity Through AI-Powered Innovation Reach is at the forefront of mobile and broadband innovation, offering modern connectivity services through APIs, automation, and modular solutions.

We enable businesses like ISPs, MVNOs, employers, and startups to launch, manage, and scale connectivity services without the complexities of traditional telecom systems.

Based on a flexible and scalable infrastructure, Reach supports branded mobile, fixed wireless, IoT, and internet services, driving new revenue streams and customer loyalty while future-proofing businesses.

Position Overview Location: Bangalore, India Experience: 7-10 Years Industry: Telecommunications & Mobile Technology Seeking: Dynamic Telecom Program Manager MVNO/MVNE Specialist Mobile Technology Expert NOTE: DO NOT APPLY IF YOU ARE LOOKING FOR A TECHNICAL POSITION.

THIS IS A BUSINESS-FACING ROLE . Join our innovative telecom-focused organization as a Telecom Domain Expert - Program Manager and drive operational excellence across Mobile Virtual Network Operator (MVNO), Mobile Virtual Network Enabler (MVNE), and Mobile Network Operator (MNO) ecosystems.

This mid-level opportunity is designed for seasoned telecommunications professionals with deep expertise in: MVNO/MVNE Operations & Strategy MNO Partnership Management SaaS Platform Management & Implementation Telecom Billing Systems (BSS/OSS) CRM & Subscriber Management Mobile Technology & Digital Transformation AI-Powered Analytics & Automation The ideal candidate will have hands-on experience in the mobile virtual network ecosystem, telecom platform management, and MVNO/MVNE service delivery while thriving in a fast-paced telecommunications software environment with AI-driven operational excellence . Key Responsibilities Program Management Oversee project delivery from MVNO concept to launch Develop product implementation timelines and budgets Coordinate platform integration projects with Brands, 3 rd party and MNO partners Implement project management best practices and ITIL methodologies Coordinate telecom integrations, billing configurations, and subscriber management Telecom Operational Excellence Develop and optimize telecom-specific operational processes for MVNO/MVNE platforms Monitor telecom KPIs, billing performance metrics, and subscriber analytics Lead cross-functional telecom initiatives to streamline BSS/OSS workflows Ensure telecom regulatory compliance and GSMA standards adherence Manage platform resource allocation and capacity planning across mobile services Drive AI digital transformation initiatives in telecommunications operation Identify opportunities to improve operational efficiency using AI-powered tools and platforms.

Use AI-generated reports and insights to support planning, performance reviews, and process improvements.

MVNO/MNO Account Management Ensure successful platform adoption and subscriber onboarding Support MVNO client relationships and identify ecosystem expansion Monitor billing accuracy, platform uptime, and telecom SLAs with the help of team Participate in product presentations for brand onboarding and engagements Required Qualifications Education & Telecom Experience Bachelor's degree in Telecommunications, Business Administration, Computer Science, Data Science, or related field 7-10 years in telecom operations, mobile technology, or MVNO/MVNE roles Domain Expertise Required : Deep understanding of mobile virtual networks, telecom platforms, billing systems AI : Hands-on experience with implementing AI tools for operations and business analytics Proven track record managing telecom projects and mobile service launches Experience with telecom process improvement and AI-driven platform optimization ️ Skills & AI-Enabled Telecom Systems Proficiency in telecom project management tools (Jira, Asana, Microsoft Project) Advanced telecom analytics and AI-powered data analysis capabilities Telecom Billing Systems : BSS/OSS platforms, revenue assurance, subscriber billing AI-Enhanced CRM : Customer lifecycle management, predictive subscriber analytics, automated customer operations ️ SaaS Platform Management : Cloud telecom solutions, API integrations, mobile platform implementations Mobile Analytics Platforms : AI-powered BI tools, predictive analytics platforms, automated reporting systems Knowledge of Lean/Six Sigma and AI-driven process optimization Core Telecom & AI Competencies Mobile Technology Expertise : MVNO/MVNE business models, MNO ecosystems, mobile industry dynamics Telecom Technical Acumen : Mobile platforms, billing infrastructure, telecom APIs Regulatory Knowledge : Telecom compliance, TRAI regulations, GSMA standards, AI governance Mobile Customer Experience : AI-powered subscriber journey optimization, intelligent customer service Platform Operations : Understanding of AI-enabled mobile platforms and automated telecom operations Strong telecom stakeholder management and mobile operator relations Digital & AI Transformation : Experience with telecom modernization, cloud migration, and AI implementation Excellent data-driven presentation skills for technical and business audiences Preferred Qualifications Certifications & Advanced Experience PMP, Lean Six Sigma, or ITIL certification AI/ML Certifications : Google Cloud ML, AWS ML Specialty, Azure AI Engineer, Coursera ML certificates MVNO/MVNE Expertise : Mobile virtual network launches, MVNE platform management Billing Platform Mastery : Amdocs, Oracle BRM, Ericsson Charging, Nokia BSS ️ Cloud Telecom : AWS/Azure telecom solutions, cloud-native platforms Revenue Management : Telecom P&L responsibility, AI-driven mobile service monetization Change Management : Telecom transformation projects, AI implementation, platform modernization API & Integration : Telecom APIs, mobile service integrations, microservices architecture International Experience : Global roaming, cross-border mobile services Emerging Technologies : IoT connectivity, AI-powered mobile applications, intelligent automation\ Success Metrics & KPIs Excellence Targets Project delivery success rate (target: 95% on-time, on-budget delivery) Operational efficiency improvements (target: 15% improvement in key metrics) Client satisfaction scores (target: maintain >90% satisfaction rating) Subscriber Growth : Support mobile subscriber acquisition targets Revenue Optimization : Improve telecom revenue assurance metrics Process Efficiency : Reduce brand onboarding time by 20% AI Implementation : Successfully deploy 3+ AI-powered automation solutions annually