Warranty Manager for Custom Homes

Sigma Builders, an innovative custom home builder in Carmel IN, is currently seeking a Warranty Manager who is motivated, organized, a self-starter, good communication skills and the ability to interact effectively with all team members, trades, and customers. Candidate must have excellent interpersonal skill and customer service focus.

Responsibilities

JOB SUMMARY:

Primary responsibility for responding to service requests in the field, 30-day, and 1 year warranty items.

PRIMARY RESPONSIBILITIES:

Conduct in-person homeowner assessments on an as needed basis.

Determine if corrective work order is needed.

Lead root-cause analysis.

Manage trades to completion of service requests to customers' satisfaction.

Perform service related tasks (e.g., adjustments, repairs), as requested.

Establish and maintain positive customer relationships.

Determine trade accountability for back charges

Authorize payment for work performed up to approval limits.

Communicate and follow-up as needed with clients, trades, sub-vendors

REQUIRED EXPERIENCE: (work related, tools/equipment, software, etc.):

Minimum of 1-3 years customer service and warranty experience or equivalent

Strong customer orientation and ability to adapt/respond to different personality types

Strong emphasis on quality of service, follow-up, and urgency

Basic construction skills and knowledge

Excellent communication and listening skills

Analytical ability necessary to perform root cause analysis

Ability to manage warranty/customer service processes in a high

Basic computer skills

Conflict resolution skills

Driver's license with proof of insurance

Pass Background Check and Drug test

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Additional Compensation:

Bonuses

Work Location:

Multiple locations

Benefits:

Health insurance

Paid time off

Schedule:

Monday to Friday

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

401(k)

401(k) matching

Dental insurance

Disability insurance

Flexible schedule

Health insurance

Life insurance

Paid time off

Vision insurance

Schedule:

Monday to Friday

Supplemental Pay:

Bonus pay

Ability to commute/relocate:

Carmel, IN: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

Construction: 1 year (Preferred)

Construction Coordinators & Schedulers: 1 year (Preferred)

Willingness to travel:

25% (Preferred)

Work Location: Multiple locations