Training Associate (Contingent upon Award)

Job Description

Training Associate (Contingent upon Award)Overview:

Persistent Technology Inc (PTI) is looking for a proactive and creative Training Associate with a passion for user education and digital enablement. The ideal candidate holds a Bachelor's degree in Education, Communications, Instructional Design, or a related field, and brings 3+ years of experience designing and delivering training for cloud-based platforms. This role focuses on developing end-user training for ServiceNow, including building learning paths, in-platform guidance, and producing clear and effective user documentation for modules such as the Service Portal and dashboards.

The Training Associate will collaborate closely with functional leads, developers, and end-users to ensure a high-quality onboarding and adoption experience, driving user engagement and system proficiency.

Key Responsibilities:

Design and develop engaging training materials for cloud-based platforms, with an emphasis on ServiceNow workflows, dashboards, and Service Portal usage.

Create role-based learning paths and on-demand tutorials tailored to user needs across departments.

Develop and implement in-platform guidance using ServiceNow's native training and help features (e.g., help panels, guided tours).

Support the creation of knowledge articles, job aids, and interactive guides aligned with ServiceNow interface updates.

Write, edit, and maintain user-friendly guides, FAQs, and documentation to support new features and updates.

Translate technical functionality into accessible and actionable instructions for non-technical users.

Work closely with product owners, developers, and business stakeholders to gather training requirements and prioritize user enablement initiatives.

Serve as a user advocate to ensure training aligns with system design and user experience goals.

Facilitate virtual training sessions, webinars, and user onboarding workshops as needed.

Collect and analyze user feedback to improve training content and delivery effectiveness.

Stay current on cloud training trends and ServiceNow capabilities to ensure innovative, modern learning experiences.Qualifications:

Bachelor's degree in Education, Communications or a related field.

3+ years of experience creating training for cloud platforms; experience with ServiceNow learning paths, in-platform guidance, and producing user guides for Service Portal or dashboards.

Strong analytical and problem-solving skills with attention to detail.

Full-time