Lab Manager I

Title: Lab Manager I

Description:

Solutions LLC is supporting our prime contractor and their U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution.

Solutions LLC is seeking a Lab Manager I to support this critical mission by performing investigations to characterize the severity of breaches, developing mitigation plans, and assisting with the restoration of services.

Eligibility:

Must be aUS Citizen

Must have anactive Secret clearance, TS/SCI is preferred

Must be able to obtainDHS Suitabilityprior to starting employment

1+ years of directly relevant experience in system administration Responsibilities Include:

Serve as the first level Help Desk for the Technical Engagement Network (TEN) Lab's systems and accounts

Assist new user setup of equipment, accounts and tools

Respond to user requests via email, walk-ins, phone calls or other communication means in a timely manner

Create and maintain accurate Tickets for Help Desk activities

Good problem-solving skills

Work with Asset Management to support accurate records and maintain a good accounting of assets

Support the implementation of new technologies and equipment in the lab environment,

Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database.

Provide support for systems administration tasks such as patching, updating, and maintaining network infrastructure

Provide insight and updates to lab standard operating procedures (SOPs) and Work Instructions

Provide support for TEN Accounts, Virtual Private Network (VPN), Virtual Desktop Infrastructure (e.g., Citrix), and MacBook to users Required Skills:

Experience with multiple operating systems, to include Linux/Unix & MacOS

Proficiency and proven capability in the following areas:

Asset management practices and principles

Help desk ticket processing and procedures

Good customer support

Ability to keep detailed notes

Must be able to work collaboratively across physical locations Desired Skills:

Experience with Virtual Private Networks (VPN)

Experience with virtual desktops (Citrix, VMWare)

Virtualization automation and optimization

Experience with writing technical procedures and standard operating procedures Desired Certifications: Sec+

Required Education: BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 3+ years of directly relevant experience