Fraud Coordinator

Monitor and analyse Post Payment Model queues to identify syndicate fraud activity;

Analyse and keep record of syndicate fraud activity;

Recommend preventative measures based on the outcome of the analysis;

Monitor the Fraud system, promptly address transaction queues, and upload new data into the system;

Liaise with Banks, cardholders & call centre;

Monitor the official fraud report line;

Ensure that the No-Fly list is updated on a daily basis;

Responsible for the following:Case administration, Evidence gathering and interviewing, Disciplinary hearings and CCMA SAPS & Courts Case finalization, feedback, and reporting;

Responsible for weekly chargeback processing & administration (includes chargeback statistics, generation of monthly invoices & credits to travel agents, GDS/BSP as well as ADM & ACM administration);

Network with Experian, bank & SAPS staff where possible to build relationships and support networks;

Responsible for compiling daily operational reports on fraud incidents, case statuses, and compliance metrics to support timely investigations and accurate recordkeeping;

Attend IAFCI/ICFP webinars & seminars where possible;

Attend all team/ departmental/ company meetings. Acknowledge all company policies/ procedures as requested;

Assist in helping and mentoring new staff to ensure that SOP's, regulations, and terminology is correctly understood.