Receptionist Switch Board Operator

Main Job Function:

To manage the front desk by greeting visitors, answering and directing calls, handling inquiries, and providing administrative support to ensure smooth day-to-day operations.

1.Front line customer service

Timely and professional answering of the switchboard.

Immediate acknowledgement of walk-in customers.

Handling queries, if possible, alternatively directing queries to relevant department/ individual.

Emailing messages to relevant staff member immediately.

Take snapshot of online system and forward to CSA, escalate if no response within 30 minutes.

Escalate other problems to Management as soon as they are identified.

Suggest improvements to current processes to improve customer service.

Assist with providing customers with feedback from Online progress tracking system (Bluespec) when CSA’s are busy.

Schedule and manage Branch drivers on drivers group chat and ensure completion of all tasks prior to leaving at the end of the day.

Ensure you are dressed according to the uniform policy.

2.Bookings

Confirm bookings 1 day in advance.

Fellow up once authorisations is received to book in vehicles.