Customer Service Representative

Job Description

Customer Service Representative – Be the Voice That Makes a Difference

Full-Time Competitive Work-Life Balance Built In

About the Role

We’re hiring Customer Service Representatives who are great listeners, quick thinkers, and love helping people. Whether you're experienced or just starting out, this role offers full training, real support, and a clear path to grow.

You’ll handle inquiries, resolve problems with empathy, and make each customer interaction a positive one.

What You'll Be Doing:

Answer customer questions via phone, email, zoom calls and/or chat

Provide product or service information with a positive, problem-solving attitude

Document customer interactions and follow up as needed

Collaborate with team members to resolve complex issues

Help improve the overall customer experience by bringing insights and feedback

This position requires some sales during client interaction

What You Bring to the Table:

- Clear communication and a calm, friendly tone

- Patience, empathy, and a genuine desire to help people

- Ability to work independently and as part of a team

- Basic computer skills — CRM or ticketing tools are a plus (we’ll train you)

- High school diploma or equivalent (some college = bonus)

What We Offer:

-Competitive Pay

-Training – We set you up for success from day one

-Remote or In-Office Flexibility – Depending on your location

-Career Growth – Move up into leadership, or training roles

-Supportive Culture – No micromanagement, just mentorship

-Modern Tools – Tech that works with you, not against you

Perks & Benefits:

Medical, Dental & Vision Insurance

Mental Health + Wellness Resources

Retirement Plans

Employee Recognition & Rewards Program

Team Events

Full-time

Hybrid remote