IT Support Technician (Temporary )

Position Title:

IT Support Technician

Location:

Pyeongteak, S. Korea

Status:

Full-Time / Temporary

FLSA Category:

Non-Exempt

Tribalco is seeking a Tier 1 IT Support Technician to assist in a major simulation exercise for a U.S.-run coalition network overseas. The ideal candidate will provide technical support and troubleshooting expertise in a dynamic operational environment. This position is full-time at 40 hours per week, but is temporary, lasting approximately two to three weeks, and will come with no benefits or paid time off.

Key Responsibilities

Provide frontline IT support for simulation-based operations.

Maintain and troubleshoot network systems in coordination with coalition partners.

Ensure system integrity and security compliance per DoD regulations.

Assist with hardware/software installation, configuration, and support.

Document technical issues and provide timely resolutions.

Monitor system performance and proactively address potential issues.

Configure and support network connectivity for simulation participants.

Manage user access and permissions to maintain operational security.

Provide remote assistance to personnel encountering technical difficulties.

Train end users on best practices for secure system usage.

Collaborate with other IT teams to ensure seamless interoperability.

Support and troubleshoot audio-visual video walls used in the simulation environment.

Maintain and resolve issues with unified communications tools, including chat, VTC suites, and collaboration platforms.

Perform Tier 1 Windows desktop support, addressing hardware, OS, and application-related problems.

Required Qualifications

Certifications:

DoD 8570 IAT Level 1–2 Baseline Certification (e.g., CompTIA Security+).

Computer Environment Certification (e.g., AZ-900, MS-102, Network+, or CCNA).

DoD 8140 DCWF Code 411 Technical Support Specialist Basic Level Certification (examples include CompTIA Security+, CompTIA A+, and CompTIA Network+).

Security Clearance: U.S. Interim Secret or above (must be obtained prior to hire).

Experience: Prior IT support experience in a military or coalition network environment is preferred.

Other: Ability to travel to and from the work site as required.

Preferred: Korean language proficiency is a plus.

Additional Information

This is a temporary position specifically for the duration of the simulation exercise.

Authorized travel expenses will be covered per contractual agreements.

Candidates must be able to work in a high-paced operational environment alongside coalition teams.

Compensation

Compensation will be hourly and is commensurate with experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

Tribalco is an equal opportunity employer.

About Our Company:

Tribalco is a global systems integrator, original equipment manufacturer, and software developer providing C5ISR solutions and services to military, intelligence, and civilian agency customers around the world. Our Rescue Services Division provides global casualty evacuation systems, safety services, advanced training, and specialized equipment to support military missions and industrial safety operations. Since 2004, Tribalco has developed and deployed operational capabilities leveraging innovative technologies that protect our nation’s critical infrastructure from evolving cyber threats and improve our customers’ safety, survivability, and mission effectiveness.

Tribalco is an ISO 9001:2015 certified organization and is appraised at CMMI® V3.0 Maturity Level 3 in the Services, Virtual, and Supplier Management domains. As a named NSA Commercial Solutions for Classified (CSfC) Trusted Integrator, Tribalco is at the forefront of technology advancement in engineering, producing, and deploying NSA-compliant solutions that enable customers to securely access, exploit, and share classified data across commercial networks with U.S. and partner nations, often in extremely challenging environments.

Tribalco is headquartered in Maryland and maintains offices in Florida, New Mexico, South Korea, the Middle East, and Africa. For additional information, please visit tribalco.com.