Sr. Implementation Manager

Description

Role: Sr. Implementation Manager

OPPORTUNITY SUMMARY:

This role offers you the opportunity to showcase your project management expertise and technical skill to make a direct impact at the largest wholesale data center provider in the world. As Sr Implementation Manager, Implementation Services you will assist and provide technical oversight / guidance to local property engineering teams through your project management and task tracking activities. Working cross-functionally with our Data Center Operations, Sales teams, you will coordinate installation of equipment and infrastructure within a data center or colocation environment. It will be your mission to ensure these installations are completed on time, on budget and error-free. If you are eager to work on multiple projects in a dynamic, fast-paced environment, then we look forward to hearing from you.

JOB SUMMARY:

The Sr Implementation Manager, Implementation Services is responsible for managing all projects/Implementations/Service orders/Work Orders etc. throughout the DLR Portfolio.

The position’s primary responsibility is project management of client installations in a data center raised floor environment. This typically includes the installation of racks, electrical distribution, cages, containment systems, and data cable infrastructure. The Sr Implementation Manager, Implementation Services will manage multiple simultaneous projects across several data centers in their region using standard project and construction management best practices to ensure all installations are completed on time, in budget, and error-free

DUTIES AND RESPONSIBILITIES:

Manage the Installations at all facilities to be completed on time or before the committed due date.

Detail and work with client and Engineering on the technical specifications and requirements

Work with contractors and suppliers to obtain the best quality execution and the best pricing

Qualify vendors and implement the company's procurement procedures including tendering projects, using RFPs, purchase orders, and cost tracking templates

Hold contractors and suppliers to set due dates.

Continually track the Service Orders to completion.

Identify and rectify any steps in the process that are delaying installations.

Attend weekly meetings with all installation managers as assigned

Work closely with the Solutions Engineers and Sales to insure what is on the order is understood and what we are project managing to

On our large projects act as the scheduling/technical lead and work closely with Solutions Engineering to ensure the client’s technical requirements are captured and understood.

Set real expectations for the project delivery dates

Conduct on-site staff training on an as needed basis

2. Support the various departments in with material sourcing, pricing and technical specifications.

Assist the Solutions Engineering in ensuring the Sales Orders accurately reflect the client requirements

Work with the Operations teams to ensure they are completing Work Orders in a timely fashion, as well as to lay out timeframes to give to clients when we receive a request.

Work closely with Facility Engineering, Solutions Engineering, Sales, Construction, Procurement, Provisioning and Finance.

Manage, direct and coordinate the activities of internal or contracted personnel or third parties who are providing services or performing on-site installations

Work with Procurement team on ensuring prompt delivery installation materials, including long lead items, for timely completion of work

3. Provide implementation updates

Keep clients informed of the installation progress

Interface with on-site clients as needed to obtain any necessary specifications.

Attending conference calls and meetings with clients as required.

REQUIRED QUALIFICATIONS:

College Degree preferably technical (i.e.: Engineering, Tele Com. Computer Science etc.)

Minimum 10 years of experience in operations, data center construction and/or in the telecommunications/engineering industry.

Must be detail oriented with excellent communications, interpersonal and oral/written presentation skills.

Strong multi-tasking abilities

Must be a self-starter, proactive, flexible, and able to work within and meet deadlines.

Expert level knowledge of rack, cage, electrical distribution, and data cable infrastructure

Expert level knowledge in reading/interpreting construction plans, one-line drawings, and construction specifications

Advanced level proficiency in the use of MS Productivity tools, including Word, Access, Excel, Visio

Expert level proficiency with project management software

Working knowledge of Cost Accounting

Able to make effective presentations and respond to questions from groups of clients, customers and the general public

Customer service skills

Ability to track costs for all projects, using purchase orders and other tracking methods

Ability to analyze and solve problems involving several options with limited information

Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form and to work independently

Requires advanced analytical and quantitative skills

Demonstrate ability to work effectively in a fast-paced, mission critical facilities environment

Desired Job Skills/Knowledge:

Experience working with Salesforce and Service Now

Proficiency in AutoCAD

Advanced knowledge of Critical Systems

PMI certified

Engineering degree

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

A bit about our Digital team

Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

This is an exciting time to join our business so apply now and make your mark on our future.

Notes:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.