Presentations Supervisor - Mon - Fri

Williams Lea is hiring for a Presentations Supervisor for our Columbus, OH office to work Monday to Friday 8:00 am to 4:30 pm!

Location: Position is fully ONSITE

Pay: Up to $60,000/year

Benefits:

Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)

401k Retirement Savings Plan Including Employer Match

Paid Time Off (PTO)

Life Insurance

Paid Parental Leave

Short-term & Long-term Disability

Healthcare & Dependent Care Flexible Spending Accounts

Domestic Partner Coverage

Commuter Benefits

Legal Assistance

Employee Assistance Program (EAP)

Access to on-site Gym and Café

Company Provided Covered Parking

Additional Employee Perks and Discounts

The Presentations Supervisor is an independent leader, helping manage the day-to-day people, operations and client relationship within an account.

Job qualifications

Bachelor’s degree or equivalent experience

3 or more years’ proven experience in a customer service environment, legal or financial services industries preferred

3 or more years’ experience in document and/or presentation production including a combination of pitch books, marketing materials, legal documentation, presentations, administrative services, etc.

Expert knowledge of MS Office Suite (Word, Excel, PowerPoint, Visio); including creating and editing charts, graphs, styles, table of contents, and/or macros, etc.

Ability to edit and format graphics; may use appropriate Adobe Creative Suite software

Strong knowledge of grammar and composition rules required for editing and proofreading

Basic P&L understanding a plus

Demonstrated experience prioritizing competing priorities under tight deadlines

Exceptional communication skills, both written and verbal

Exceptional attention to detail

Supervisory experience: 1+ years preferred

Job duties

Ensure team provides outstanding service to client, while building strong customer relationships

Work with manager to facilitate appropriate staff performance including establishing development goals, setting business objectives, establishing priorities, and providing ongoing performance feedback

Address performance issues among team members

Maximize profitability through the effective utilization of labor and resources

Immediately resolve any operational problems or issues

Execute required administrative reports, activities, processes related to the people and/or production both on time and in accordance with appropriate standards of operation

Supervise the team’s day-to-day work assignments, including projects and ad hoc requests, likely in presentation and/or document production environment(s)

Coordinate, prioritize or delegate jobs and/or duties to associates to ensure efficient, accurate completion within deadlines

Respond to customer inquiries and complaints in a timely and professional manner

Resolve issues proactively, and escalates appropriate issues to manager, client or team for resolution

Exemplify proper professional expectations for team members when dealing with client requesters and client work requests

Foster a proactive environment of continuous service enhancement and relationship building with the client; encourages staff to bring forward ideas to help service quality and/or productivity

Promote a culture of high performance and continuous improvement that values learning and a commitment to quality

Have a strong knowledge clients’ business and the impact of our services

Ensure adherence to standardized processes for all aspects of operations

May train more junior staff members, as needed

Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

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