Customer Satisfaction Manager

Job description

Job Title: Remote Customer Satisfaction Manager

Hourly Pay: $22 -$26/hour

Summary:

We are looking for a proactive and customer-focused Customer Satisfaction Manager to join our remote team. In this role, you’ll play a key part in ensuring our clients consistently receive exceptional service. You’ll be responsible for monitoring satisfaction levels, addressing client concerns, and leading efforts to continuously improve the overall customer experience.

Job Responsibilities:

Monitor and enhance customer satisfaction across all service touchpoints

Address customer complaints promptly and ensure effective resolution

Conduct surveys and analyze feedback to identify trends and improvement areas

Prepare reports on satisfaction metrics and present actionable insights to leadership

Collaborate with customer support, sales, and product teams to elevate service quality

Develop and implement initiatives that improve the customer experience

Qualifications:

Excellent communication, conflict resolution, and problem-solving skills

Experience in customer service, satisfaction management, or related fields

Strong analytical abilities to interpret customer feedback and performance data

Proficiency with customer service platforms, CRM systems, and survey tools

Highly organized with the ability to manage multiple priorities

Reliable high-speed internet and a quiet, professional home workspace

Perks & Benefits:

100% remote work with flexible hours

Competitive hourly pay: $22 - $26

Paid training and opportunities for professional development

Option to work evenings or weekends to suit your schedule

Positive and supportive team culture

Clear path for career growth in customer service leadership