Endpoint Engineering Manager
Description:
Job Description
Company Description
Vichara is a Financial Services focused products and services firm headquartered in NY and building systems for some of the largest i-banks and hedge funds in the world.Job Description
Position Responsibilities
Lead, mentor, and develop a team of 6-10 Endpoint engineers.
Establish performance goals, conduct regular evaluations, and provide ongoing feedback
Cultivate an environment that emphasizes continuous improvement, exemplary customer service, and technical excellence
Oversee the design, implementation, and maintenance of Endpoint infrastructure
Manage inventory for Endpoint hardware, software licenses, and support tools and perform regular audits
Develop and enforce standardization policies for Endpoint hardware and software and ensure timely imaging and reimaging of workstations is performed
Autopilot configuration and implementation
Manage Citrix Engineering Infrastructure.
Knowledge of Citrix Cloud would be big Plus.
Manage Office365 Infrastructure.
Lead team for Windows 11 Migration
Tanium Administration
Understand and able to properly administrate Deploy, Comply and Provision.
SCCM Administration
Creating and managing endpoint boundary groups across one or more distribution points
General monitoring of site health via SSRS, log files and the SCCM console
In-Console upgrade and client agent upgrades
Manage and configure user and device collections creating query-base collections
Route and escalate technical issues to appropriate technical support areas. Collaborate with technicians on root cause analysis investigation and needed communicate with technicians on end-user support matters.
Participate and provide support with IT and business projects
Maintain overseeing of all systems owned by Endpoint Support Engineering team
Provide system analysis for reported issues, including consulting with users. Act as the team escalation point of contact for technical issues
Manage testing activates for workstations, laptops, VMs and other dependency systems across the enterprise for patching and vulnerabilities
Monitor the Endpoint services engineering queue thru the service desk system to maintain 100% satisfaction and troubleshoot and address incidents and requests to meet SLAs
Oversee configuration site collection maintenance Windows Configuration power management rules
Oversees deploying operating system Image (primary windows 10) via SCCM OSD. This includes:
Configuration of WDS, configuration PXE, configuring VM build environment and integration with MDT and Tanium provision System
Build/capture/update windows 10 and 11 images
Creating and managing distribution points accordantly
Creating a deployment task sequence
Must be capable of high-level troubleshooting
Implement CIS Benchmark Security standards for Windows and Mac OS
Develop plan for Endpoint Hardware and Application Standardization.Qualifications
Qualifications
Must have Windows team management experience
Must have High level troubleshooting Windows Endpoint OS
Must be knowledgeable in SCCM and/or Tanium
Must be proficient in Powershell
Python and/or other programming language is a plus
JAMF Pro administration is a plus
High level troubleshooting MacOS is a plus
SKILLS/KNOWLEDGE/ABILITIES:
· Industry standards practices
· Attention to details and accuracy
· Collaboration and teamwork skills
· Prioritization and time management skills
· Strong communication and documentation skills
· Strong attention to detail and accuracy
· Ability to work with Cross-functional teams
· Ability to learn and adapt to new technologies
Possesses strong detailed analytical, problem solving and results oriented skills
Ability to work learn an adapt to new technologies
EDUCATION and/or EXPERIENCE
At least 3+ years scripting in PowerShell
A+ Certification preferred or equivalent
Security+ preferred or equivalent
Network + preferred or equivalent
JAMF 100, 200, 300, 400 is a plus
Additional Information
Compensation - $175K
Benefits:
Extended health care
Dental care
Life insurance
Full-time