Genesys Developer

Job Description

Job Summary:

We are seeking a skilled Genesys Developer to design, develop, and support solutions within the Genesys platform. The ideal candidate will have hands-on experience with Genesys Cloud CX or Engage, including routing strategies, IVR scripting, integrations, and API development to deliver world-class contact center experiences.

Key Responsibilities:

Design and develop IVR call flows, routing strategies, and custom applications on Genesys Cloud or Engage.

Integrate Genesys with third-party systems (e.g., CRM, WFM, ticketing tools) via APIs or middleware.

Build and maintain custom scripts, Lambda functions (for Genesys Cloud), and data actions.

Work closely with QA, business analysts, and project managers to deliver features and enhancements.

Support the deployment of new features, system upgrades, and platform optimization efforts.

Monitor system performance, troubleshoot issues, and provide production support.

Ensure compliance with internal security standards and best practices.

Required Skills and Qualifications:

8+ years of hands-on experience with Genesys Cloud CX or Genesys Engage platform.

Proficiency in designing and configuring call flows, IVR menus, and queues.

Experience with Genesys Architect, Composer, and/or Designer tools.

Solid understanding of APIs (REST/JSON), data actions, and integration techniques.

Strong scripting or programming skills (JavaScript, Python, Java, or C# preferred).

Familiarity with contact center protocols: SIP, VoIP, CTI, DTMF, and RTP.

Experience with version control (e.g., Git) and CI/CD tools is a plus.

Excellent problem-solving, documentation, and communication skills.