Store Supervisor

About Us:

We are a premium coffee brand passionate about delivering exceptional coffee experiences through high-quality products and outstanding service.

Job Summary:

Supervise daily operations, lead staff, ensure top-tier customer service, and maintain store standards in a fast-paced coffee shop environment.

Key Responsibilities:

Operations: Manage inventory, cash handling, and store presentation.

Team Leadership: Train, schedule, and motivate staff.

Customer Service: Resolve complaints, educate customers, and ensure satisfaction.

Quality & Compliance: Uphold product standards, hygiene, and safety.

Sales Growth: Drive promotions, analyze performance, and boost revenue.

Requirements:

2-3 years of supervisory experience (café/retail preferred).

Strong leadership, communication, and problem-solving skills.

Passion for coffee and customer service.

Flexible to work shifts, including weekends.

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