Bilingual Patient Service Center Representative

ESSENTIAL DUTIES AND RESPONSIBILITIES (include, but are not limited to, the following) * Answers all telephone calls promptly in a polite and professional manner * Schedules appointments for patients and/or routes inquiries and calls as necessary * Schedules new patient and follow-up * Captures and enters accurate patient demographic information into Athena * Reviews appointment information; date, time, location and provider name with patient * Reminds patient of MedLink's no call/no show policy when scheduling appointments * Verifies insurance including MCD/MCR and prepares third party insurance forms * Maintains accurate and confidential patient records following HIPPA guidelines and regulations * Answers questions and offers other information, as requested, to provide patient centered service and a positive impression of our organization * Acts as a liaison for the patient and the Patient Service Center * Directs calls to other departments and health centers as needed * Uses sound judgement in handling calls * Knowledge of when to escalate calls Patient Service Center Supervisor * Immediately reports issues of complaints and/or irate patients to Patient Service Center Supervisor * Makes reminder calls for appointments as requested * Makes calls to reschedule appointments when necessary * Provides assistance to other front line staff, including medical secretaries, medical assistants, providers, et al.

as needed * Prepares paperwork and clerical duties as necessary for the upkeep of patient records, insurance forms, gathering of statistical information and/or program documentation * Works with Chronic Care Management staff to refer patients as needed * Makes calls to patients that have no showed an appointment.

* Reschedules and/or bills patients that have a no show appointment.

* Makes calls to schedule patients that are due for annual well checks and/or well child visits.

* Participate in team and staff meetings as required or requested * Other duties as assigned EDUCATION and/or EXPERIENCE * Preferred graduation from an approved MOA program or technical school business program and one year experience OR high school diploma (or equivalency) AND a minimum of one year related secretarial experience in the health care field or high school diploma (or equivalency) with three years general secretarial experience.

* Strong verbal and written communication skills * Extremely dedicated in providing outstanding customer/patient service * Excellent organizational skills and attention to detail