IT Systems Analyst

The City of Murphy redefines the local government experience for its’ employees, citizens, and businesses; disrupting the perception of what municipal government is. We do this under the banner of being “One City, One Team” of public servants committed to exceptional service delivery by honoring our core values of being C.O.O.L.

RespeCtful – by providing considerate and thoughtful service to a diverse City with the goal of maintaining an inclusive atmosphere that fosters collaboration and innovation.

ProfessiOnal – by being knowledgeable, competent, and efficient in service to all with the goal of maintaining high standards of behavior and work ethic while elevating each other as a Murphy team in efforts to deliver high-quality outcomes.

TrustwOrthy – by delivering service in an open, honest, and timely manner with the goal of fostering trust in all our relationships by maintaining integrity and high levels of accountability.

FriendLy – by committing to a harmonious, engaging, and positive work environment with the goal of providing exceptional service to our internal and external customers.

Are you a COOL individual looking for a COOL place to work? This might be the place for you and the COOLest job you’ve ever had!

The City of Murphy's Information Technology Department seeks to add an IT Systems Analyst position to its’ dynamic team! Under direction of Information Technology Director, this position assists in managing the entire City technology infrastructure and administering the day-to-day activities related to maintaining a stable, reliable, efficient and secure technology environment and infrastructure. This is accomplished by supporting and maintaining the physical and virtual server infrastructure and the wired and wireless network infrastructure, ensuring optimal system availability and uptime. Duties will consist of the need to perform a variety of tasks, and requires independent judgment, discretion, and due diligence.

Schedule Commitment

Regular attendance is essential for this position. The IT Systems Analyst works a 40 hour per week schedule from Monday-Friday 8am-5pm with an on-call rotation schedule. Hybrid schedule with 2 days remote / 3 days onsite.

For application support, or to check the status of your application, contact Human Resources by e-mailing

Examples of Duties

Design, build, deliver and maintain the enterprise data, voice, video, and wireless network environment; administer the LAN/WAN related services; coordinate and implement network software and hardware upgrades

Provides escalated technical support that requires an on-site presence, including data backup recovery, to perform complex software/hardware troubleshooting, patches and re-installations in coordination with the City’s Help Desk

Design, build, deliver, and maintain data center, cloud and desktop environments

Performs research and gathers insight in the vendor and technology landscape to provide solutions to technology needs for the City.

Implement, manage, maintain and secure hyperconverged datacenter environment, physical and virtual servers, including operating systems, server applications, and patches

Supports and maintains the data center, including all physical servers, virtual servers, and SANs.

Supports and maintains SCCM, Active Directory, DNS, DHCP, Group Policy, Windows Server Update Services, SQL, and IIS.

Supports and maintains the virtual environments, including VMWare vCenter and Microsoft Hyper-V cluster.

Supports and maintains the Microsoft 365 environment

Supports and maintains the City’s LAN, WLAN, and WAN.

Supports and maintains network security systems, including intrusion prevention and detection systems, firewalls, switches, VPN tunnels, remote access, and access control.

Supports and maintains the VOIP Telephony system, including Cisco Call Manager and Unity Connection.

Supports and maintains the Public Safety’s mobile VPN infrastructure.

Supports and maintains all City information systems, software, hardware, and peripherals.

Supports and maintains monitoring tools for all systems and network infrastructure.

Supports and maintains Public Safety specific software and hardware, including mobile video security, alarm monitoring, 911 recording, station alerting, CAP, and others.

Provides Tier 1 and Tier 2 technical support for City software and hardware at all locations, as needed

Maintains good working relationships with vendors.

Assists in maintaining backups of all City database, application, and file servers.

Assists in maintaining City data integrity and security; Supports and maintains endpoint cybersecurity solutions.

Assists in developing and implementing security standards for critical software solutions and server systems

Assists in administering the Cybersecurity Phish testing program and ongoing remedial training efforts; provide program reporting and notifications

Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.

Analyze system, server, application, network, and input/output device performance.

Perform system administration duties on servers, hyperconverged arrays, and networking devices

Assist other staff members with day-to-day operations such as answering calls and working on various tasks and projects as needed or as assigned

Attend council or other nightly meetings when appropriate

Participate in 24-hour on-call rotation.

Performs all other related duties as assigned, including any special or recurring projects that may be assigned

Job Description

To view the full scope of this opportunity, including essential job functions, CLICK HERE!

Typical Qualifications

MINIMUM QUALIFICATIONS

High School Diploma or equivalent.

Bachelor’s degree from an accredited university in computer information systems, business administration, or related field;

Three (3) years of progressively responsible technical experience in computer management information systems; or equivalent combination of education and experience.

Valid Texas Class C Driver's License - driving record must be in compliance with City policy.PREFFERED QUALIFICATIONS

Municipal information technology experience;

Hold the following certifications CCNA, CompTIA Server+, Microsoft Certified, Azure Administrator AssociateSPECIAL REQUIREMENTS

May be required to pass a drug screen and/or pre-employment job performance assessment

May be required to work evenings, weekends, and overtime, as needed

May be required to lift up to thirty (30) pounds of computer equipment

Participates in on-call rotation

Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.