Front Desk Agent

Job Description

Royal Hotel Investments of Covington

Compensation $18 hourly

About Royal Hotel Investments of Covington:

Royal Hotel Investments Inc. is a family of hotels in both Conyers, GA, and Covington, GA. We have 3 hotels currently: Hampton Inn Conyers, Hampton Inn Covington, and Holiday Inn Express in Covington. We will be opening our new Home2 Suites Covington on October 30, 2022.

The hotels are owned and operated by Navin Shah.Compensation:

$18 hourlyResponsibilities:

Connect with the housekeeping department to ensure guest accommodations are ready

General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Greet, check in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Mitigate customer complaints as neededQualifications:

Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

Comfortable taking telephone calls and mitigating stressful situations

Has previous experience or working knowledge of Microsoft Office and reservation management systems

High school diploma, GED, or equivalentAbout Company

Royal Hotel Investments of Covington is a family of hotels in both Conyers, GA, and Covington, GA. We have 4 hotels currently: Hampton Inn Covington, Holiday Inn Express Covington, and Home2 Suites Covington.

The hotels are owned and operated by Navin Shah.

Full-time