Guest Service Agent

Job Description

JOIN LOTTE

LOTTE HOTEL SEATTLE is hiring passionate and talented hospitality professionals to join our next journey in Seattle and share a great story that pursue love, freedom, and life to move the hearts of our guests. We are hiring professionals who are looking for a place that inspires them, challenges them, and makes them proud of where they work.

We invite you to join us today.

PURPOSE OF POSITIONReporting to the Director of Front Office, the Guest Services Agent acts as a liaison between the Valet and Front Office Department ensuring that guests are greeted and assisted with their luggage and any guest inquiries. Ensures the implementation of the highest standards in guest service and dedicated to creating a positive arrival and departure experience.

QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience in customer service preferred.

Excellent organizational and computer skills.

Possess a gracious, friendly, and fun demeanor.

Ability to multitask, work in a fast-paced environment and have a high-level attention to detail.

Strong verbal and written communication skills in English.

Ability to work independently and to partner with others to promote an environment of teamwork.

Ability to analyze data and trends and create strategies for improvement.

Creative, team player, possessing a high degree of professionalism, communication, administrative skills and the ability to make sound and timely business decisions.

Results oriented with the ability to be flexible and work well under pressure.

Excellent interpersonal skills with strong written and verbal communication abilities.

Ability to work a flexible schedule: weekends, holidays, AM, PM, overnight and overtime when needed.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

Previous experience with customer service preferred.

Must have excellent communication skills, written and oral.

ESSENTIAL FUNCTIONS

Greets and welcomes all guests upon arrival

Offer luggage assistance immediately and direct them to the 16th floor reception either by escorting or directing them verbally

Consistently upholds Forbes Standards in all guest interactions

Ensures proper knowledge of daily events hosted by the hotel

Assist guests with our house car and Lexus test car program

Assist guests with any Concierge related requests

Assists with delivering food deliveries to guests

Answers any guest inquiries and requests or direct them to the Front Desk reception for assistance

Reports any guest complaint to a Manager on Duty

Other duties as assigned

POLICIES AND PROCEDURES

Protect the privacy and security of guests and coworkers.

Maintain confidentiality of proprietary materials and information.

Follow company and department policies and procedures.

Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

Perform other reasonable job duties as requested by Supervisors.

BENEFITS AT LOTTE:

Competitive wages

Medical, Dental, and Vision plans that become available on Day 1 of employment

Retirement Savings Plan (401k) with company matching

Two weeks of Vacation Days

Nine paid Holidays

Three Personal Days to use every calendar year

Public Transportation Discount (ORCA)

A rich culture of Team Member Recognition

A Learning and Development program for our top performers

Full-time