Web and Digital Specialist

Job Description

Summary of the Position: The Web & Digital Specialist is responsible for managing and maintaining multiple Webflow websites while supporting digital solutions through automation, analytics, and collaboration with internal teams. This role includes designing and building responsive, accessible web pages that follow UX/UI standards, as well as implementing automation workflows. The specialist also manages web and digital-related projects, monitors website performance, analyzes key metrics, and recommends updates based on key findings. This position supports the organization's digital strategy by aligning technology, design, and project execution.

Duties and Responsibilities:

Website Management:

Oversee the daily operation, updates, and optimization of multiple Webflow websites.

Troubleshoot and resolve technical issues promptly to ensure reliable website performance.

Maintain accurate, up-to-date content across all web properties with input from other departments and stakeholders.

Support and maintain Salesforce community sites by updating content and functionality as needed.

Respond to; troubleshoot and resolve Salesforce community site technical issues as reported in PMMI's help desk ticketing system.

Web Design & Optimization

Design and build responsive, user-friendly pages that align with UX/UI best practices.

Apply modern web design principles to enhance the user experience and increase engagement.

Ensure all web pages are responsive, performance-optimized, and compliant with accessibility standards.

Digital Automation

Maintain, support, and improve automation workflows that connect Webflow, Zapier, Airtable, Salesforce, Algolia, and other integrated platforms.

Monitor and troubleshoot automation processes to ensure data flows accurately and efficiently between platforms.

Identify opportunities to streamline manual tasks and propose automation solutions that enhance productivity and user experience.

Project Management & Collaboration

Manage web and digital projects from concept through execution, including scoping, design, implementation, testing, and launch.

Coordinate with internal teams and stakeholders to gather requirements, present concepts, and incorporate feedback effectively.

Prioritize and manage multiple web requests, project priorities, and deadlines simultaneously.

Use collaboration and project management tools (e.g., Jira, Slack, Smartsheet) to manage workflow and communicate with internal teams.

Analytics & Insights

Evaluate key metrics and KPIs to assess user behavior, engagement, and conversions using Google Analytics.

Collaborate with stakeholders regularly to review insights and make data-informed recommendations.

Assist with ongoing usability testing efforts to identify user experience issues and inform design and content improvements.

Develop and maintain dashboards using Google Looker Studio to visualize web performance trends and support ongoing digital strategy evaluations.

Quality Control

Maintain high attention to detail regarding typography, layout, color schemes, and visual hierarchy.

Perform quality checks to ensure content accuracy, technical reliability, and adherence to design standards.

Monitor and validate automation workflows across connected platforms to ensure they function correctly and support website operations.

Latest Trends

Stay current on evolving trends in web design and digital automation practices.

Evaluate and implement innovative tools and automation solutions to enhance efficiency, scalability, user engagement, and overall digital strategy.

Qualifications and Education Requirements:

Bachelor's degree (BA/BS) from four-year college or university.

3+ years of professional experience in website management and front-end development.

3+ years of hands-on experience with project management.

Strong understanding of UX/UI design principles and responsive design.

Experience with Google Analytics and reporting tools like Google Looker Studio.

Working knowledge of HTML/CSS, SEO principles and optimization best practices.

Familiarity with low-code/no-code tools and automation platforms (preferred but not required).

Experience with Salesforce communities/experience cloud portals (preferred but not required).

Strong communication and collaboration skills to work effectively with internal teams and stakeholders.

Excellent organizational skills, with the ability to prioritize and manage multiple projects.

Creative problem-solver with high attention to detail and commitment to quality.

Looking for an exciting opportunity to join a leading global resource for packaging and processing technologies? Look no further than PMMI! Our organization has been recognized as one of the "Best Manufacturing Associations to Work For" and is dedicated to connecting makers of goods with the packaging and processing suppliers they rely on. At PMMI, we are committed to providing people around the world with innovative, safe, convenient, and cost-effective products that touch lives every day. As part of our team, you will be able to advance a variety of industries and make a real impact on the world.

We offer industry-leading benefits and a strong employee-focused culture that aligns our talent with the PMMI mission. Enjoy generous employer-paid insurance, unlimited PTO, flexible work time, hybrid work schedule, annual bonus program, company-wide celebrations & events, and even chances to win season ticket raffles to the Washington Capitals and Nationals! Plus, we have a very lucrative Retirement Plan that includes an incredible Profit Share Plan. Take home your full earnings potential - no need for costly benefit deductions at PMMI!

Don't miss out on the chance to join PMMI and see for yourself why our employees love working here. Your family will thank you for the opportunity to be part of such a dynamic and exciting organization. Learn more about us at PACK EXPO Trade Shows: Uniting the World of Packaging and Processing (pmmi.org).

This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to access and analyze data more easily.

Full-time