Salesforce Vlocity Order Management Scrum Master

Job brief

We are seeking an experienced Scrum Master to lead agile delivery for Salesforce Vlocity Order Management (OM) initiatives within Vlocity Communications Cloud programs. This role will coordinate cross-functional teams, remove delivery blockers, and ensure iterative progress across the CPQ-to-Order-to-Fulfillment lifecycle in complex telecom environments.

Responsibilities

Serve as Scrum Master for one or more agile teams delivering Order Management features and integrations in Salesforce Industries (Vlocity)

Facilitate daily stand-ups, sprint planning, retrospectives, and backlog refinement sessions

Ensure agile principles and Scrum practices are followed consistently, driving team performance and predictability

Collaborate closely with product owners, solution architects, and developers to ensure alignment on goals, scope, and priorities

Track and report sprint progress, velocity, impediments, and delivery metrics to stakeholders and program managers

Proactively identify risks, blockers, and dependencies across OM, CPQ, and integration workstreams

Work with delivery and QA leads to manage release planning, test cycles, and production readiness

Foster a culture of continuous improvement, team ownership, and customer-centric delivery

Coach team members on agile best practices and drive maturity across delivery squads

Requirements

Bachelors degree in Information Technology, Business, or related field

5+ years of experience as a Scrum Master or Agile Delivery Lead, preferably in large enterprise environments

Hands-on experience managing delivery of Salesforce Industries (Vlocity) Order Management or similar telecom transformation programs

Solid understanding of Salesforce Industries OM components such as order capture, decomposition, and orchestration

Experience working in telco, media, or subscription-based industries with complex product and order lifecycles

Familiarity with OmniStudio development processes and agile tooling (Jira, Confluence, Azure DevOps)

Strong servant leadership, facilitation, and conflict resolution skills

Certified Scrum Master (CSM) or equivalent agile certification required; SAFe or PMP is a plus

Excellent communication and stakeholder management skills