Operations Contract Administrator

Salary : $103,491.00 - $155,233.00 Annually

Location : San Carlos, CA

Job Type: Full-Time

Job Number: 2024-00155

Division: Bus Operations

Department: Contracted Bus Service - Maint

Opening Date: 06/27/2025

Closing Date: 8/10/2025 11:59 PM Pacific

General

The Operations Contract Administrator reports to the Manager, Bus Contracts, and is responsible for the development and compliance of multiple third-party contracts of the San Mateo County Transit District.

APPLICATION DEADLINE: Sunday, August 10, 2025 (1st cutoff Sunday, July 20, 2025)

Essential Functions & Duties

Manage fixed route, paratransit, shuttles, microtransit, and other third-party contracts.

Answer inquiries regarding operation from both internal and external customers.

Investigate, identify and correct operational problems.

Develop operational and technical provisions for each service agreement.

Work with assigned department staff to monitor contract compliance such as monitoring field inspection activity and review reports or writ- ups.

Design campaigns to encourage superior performance, and providing feedback to contractors for continual improvement, especially in safety-related areas.

Work directly with private and public entities on route development, scheduling, and reporting on service quality.

Track budgetary expenditures throughout the year. Prepare monthly reports for assigning performance bonuses or liquidated damages based on contractor performance criteria established in contractual agreements.

Represent the Bus Contracts Department at consumer advocacy forums, various committee meetings, city council meetings, and SamTrans Board of Directors meetings. Attend meetings with various agencies, both private and public, and city council in development of routes and schedules, coordinates schedule changes with SamTrans and SMCTA planning teams, third-party contractors, other transit providers.

Collect, organize, and complete monthly, quarterly and annual reports. Examples of Essential Duties:

Provide effective team leadership to department staff that incorporates the District's core values. Provide on-going staff mentoring in application and practice of business ethics while fostering personal growth.

Review and retrieve information in the Vector EHS Management, Business Intelligence and other District-related databases.

Conduct inspections of property and equipment at sites in and around District service area in a variety of weather and road conditions.

Monitor bus maintenance and substance abuse programs of contractors through frequent random and regular inspections of equipment and records.

Represent the District at community meetings and serves as SamTrans representative on the multi-agency consortiums.

Represent SamTrans in contract compliance issues, always keeping the best interests of SamTrans at the forefront of priorities.

Collaborate with Accessible Services staff in quality oversight of paratransit service for the senior and disabled community under ADA rules and regulations.

Perform all job duties independently and with the upmost professional discretion.

Responsible for intra-department training in: PeopleSoft, Microsoft Office, and Adobe Acrobat. Also responsible for general business systems training for department staff.

Plan and operate special event transportation services for Bus Contracts.

Perform all job duties and responsibilities in a safe manner to protect oneself, fellow employees, and the public from injury or harm. Promote safety awareness and follow safety procedures to reduce or eliminate accidents.

Perform other duties as assigned. Minimum Qualifications

Sufficient experience, training and/or education to demonstrate the knowledge and ability to successfully perform the essential functions of the position. In lieu of a degree, full time work-related experience that demonstrates the skills and experience necessary to perform this role will be accepted. Development of the required knowledge and abilities is typically obtained through but not limited to:

Associates degree in transportation, business or related field.

Four (4) years of management or supervisory experience in bus operations, or management or supervisory experience of consultants, contractors, vendors or contracted services.

Must be able to possess a Valid California driver's license.

Capable of conducting inspections of property and equipment at sites in and around District service area (San Mateo County, Santa Clara County & San Francisco County) in all types of weather and road conditions. Preferred Qualifications:

Bus transportation operations (ideally public transit) experience.

Proficiency in Microsoft Word and Excel.

Excellent oral and written communication skills.

Possess the ability to perform detailed work with a high degree of accuracy, thoroughness and independence.

Able to represent the District in contract compliance issues.

Valid California driver's license with a safe driving record preferred. The selection process may include a panel interview, written and skills test assessments, or supplemental questions. Only those candidates who are the most qualified will continue in the selection process. Meeting the minimum qualifications does not guarantee an invitation to continue in the process.

How to Apply

Complete an online employment application by 11:59 p.m. of the listed closing date. Resumes and cover letters will not be accepted in lieu of fully completed applications. It is the applicant's responsibility to ensure that applications are completed with all relevant information (experience, education, certifications, licenses, references and/or other information).

The Human Resources Department will make reasonable efforts in the recruitment/examination process to accommodate applicants with disabilities upon request. If you have a need for an accommodation, please contact the Human Resources Department.

We celebrate diversity and are committed to creating an inclusive and welcoming workplace environment. We are an Affirmative Action/Equal Opportunity Employer. Minorities, Women, Persons with Disabilities and Veterans are encouraged to apply. Below is a summary of the comprehensive benefits provided to District full-time employees:

Health and Welfare Benefits:

Healthcare Benefits -District employees are offered a choice of healthcare providers under the CalPERS Health Benefits Program. The District will contribute ninety (90) percent towards monthly premiums for full-time employees. Fifty (50) percent for part-time employees.

Free Dental and Vision Benefits provided - Employer Covers Premiums

Free Employee Assistance Benefit - Employees are entitled to 5 face-to-face sessions or telephonic or web-video consultations for problem-solving support per incident, per calendar year.

Flexible Spending Accounts - Pre-tax dollars to pay for qualified Health or Dependent Care expenses. Retirement Medical Benefits:

Long Term Disability Insurance - After 90 days of total disability, Administrative full-time employees are eligible for 60% of monthly income covered by the District.

Health and Wellness - Gyms located at most work locations and discounted Weight Watcher Membership Option. Holidays and Paid Time Off:

Paid Time Off - Newly hired employees accrue 6.5 hours bi-weekly when hired (if Exempt 8.25 hours). As you move up in years of service credit, the rate of the amount of PTO accrued will also increase.

Paid Holidays - The District provides seven paid holidays throughout the year - New Years Day, Martin Luther King Jr. Day, Memorial Day, Independence Day (July 4th), Labor Day, Thanksgiving Day and Christmas Day

Floating Holidays - District employees can earn up to five (5) floating holidays. Financial Planning Benefits:

Pension Benefits through CalPERS -You must have a minimum of 5 years of service to be eligible for this pension.

CalPERS PEPRA vs. Classic - All employees hired on, or after January 1, 2013, are considered PEPRA members and will contribute 8% of their salary up to the maximum IRS cut-off. All Classic members will contribute 6%

Deferred Compensation Options - Select to contribute to one or both of our Tax Deferred Compensation Options

Reliance Standard Life Insurance with 100% premium paid by the District - 1 times annual salary of employee - max $200,000

Optional Life Insurance - Employees may purchase additional life insurance for themselves and their eligible family members. Growth and Education Benefits:

Professional Development - Access to LinkedIn Learning and San Mateo County's professional training. District Tuition Reimbursement Program - A maximum of $5,250 per year for courses related to your job or career goals with the District.

Computer Loan Program - Interest-free two-year loan with a maximum amount of $2,000. Other Amazing Benefits:

Credit Union - Employees and family members are eligible to join the San Mateo Credit Union and Patelco Credit Union.

Employee Clean Commute (ECC) - Car/Van poolers and Public Transit riders receive a monthly reimbursement.

Commuter Benefits - Free Employee Parking; Free Bus Pass for employee as well as children/spouse; Clipper Card/Go Pass Program for Central employees.

For union employees, all of the above benefits are subject to the employee's Collective Bargaining Agreement. Benefits listed are also subject to change with or without notice and are subject to contract/provider terms and conditions.

01

Why are you interested in the Operations Contract Administrator position?

02

Are you able to possess a valid California driver's license?

Yes

No

03

Are you able to conduct the described job duties across the entire service area (San Mateo, Santa Clara, and San Francisco Counties)?

Yes

No

04

How many years of professional supervisory experience in transportation, bus operations OR experience managing or supervising contracted services do you have?

No Experience

Less than 3 years of experience

4 years of experience

5 years of experience

6 years of experience

7 years of experience

8 years of experience

9 years of experience

10 or more years of experience

05

Which statement below best describes the highest level of education you have completed?

High school graduate, diploma or the equivalent (GED)

Associate degree

Bachelor's degree

Master's degree

Professional degree

Doctorate degree

06

Do you have professional experience in public transportation?

Yes

No

Required Question