Customer Service Assistant 2 - Region 5

**Job Title:** Customer Service Assistant 2 - Region 5 **Address:** Columbus, OH **Schedule:** Mâ F, 8:00 am â 5:00 pm (Full Time) **Job Description** • Act in place of deputy registrar for issuance/transfer/renewal of standard or special license plates, validation stickers, placards, driver & vehicle registration &/or any other items normally issued by deputy registrars or process requests for items related to driver & vehicle registration that cannot be purchased elsewhere for Bureau of Motor Vehicles. • Process transactions that require decision to be made in accordance with applicable laws, rules, policies & procedures & involves billing for or collection/release of money for transactions handled or other encumbrance activity, excluding billing for or collection of money for photocopying. • Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation & independently determine appropriate action for resolution. • Operate personal computer &/or computer terminal to enter, update, correct, delete or send data, retrieve/look-up data to verify/give out information or give status of file/case, or schedule & re-schedule rooms, appointments, hearings, meetings, medical examinations or inspections, register customers, log & track calls, &/or other information. • Perform any combination of following or like clerical support tasks: opens, timestamps, sorts & distributes mail; greets &/or directs visitors; prepares &/or maintains reports concerning work processed/calls handled; collects money/bills customers for photocopies of information; operates cash register/cash counter; checks reception area, meeting or hearing rooms to ensure presentable appearance. • Assist in providing training to new customer service assistants &/or cross training to customer service assistants from other work units. **Critical Information**

Verify with a Recruiter or Staffing Manager!

**Education/Licenses Needed**

Verify with a Recruiter or Staffing Manager!

**Benefits:** • Benefits are available to full-time employees after 90 days of employment. • A 401(k) with a company match is available to full-time employees with 1 year of service on our eligibility dates. • This is an AI-Formatted job description; therefore, this does not remove human decision-making.