Host/Hostess - Closing shift

Summary

The Host/Hostess is responsible for greeting guests, managing reservations and waitlists, and coordinating the seating of guests to optimize table usage and ensure guest satisfaction. This position plays a key role in the front-of-house team and requires strong communication, organization, and customer service skills.

Job Description

Key Responsibilities:

Greet guests warmly upon arrival and thank them as they leave

Manage waitlists and reservations using [reservation software or manual systems]

Assign tables to guests efficiently while considering server rotation and guest preferences

Maintain the cleanliness and appearance of the front entrance and host stand

Communicate wait times and manage guest expectations during peak hours

Answer phone calls, take reservations, and handle guest inquiries professionally

Collaborate with servers and management to ensure a smooth flow of service

Assist with light bussing or cleaning duties as needed

Monitor dining room to ensure guest satisfaction and comfort

Qualifications:

Previous customer service or hosting experience is a plus

Excellent communication and interpersonal skills

Ability to stay calm and courteous in high-pressure situations

Strong organizational and multitasking abilities

Professional appearance and demeanor

Availability to work evenings, weekends, and holidays as needed

Familiarity with reservation systems like OpenTable or Resy is a bonus

Physical Requirements:

Ability to stand and walk for extended periods

May occasionally need to lift up to 25 lbs

Additional Job Information/Anticipated

Pay Range

16.00

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Medical, Dental and Vision Insurance

Health Savings Account with Company Match

401(k) Retirement Plan with Company Match

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Company Paid Short Term and Long Term Disability Insurance

Various Employee Perks and Discounts

Hospital Indemnity

Critical Illness Insurance

Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

R-0067349