Operations Associate

Job Description

Description:

What does Zipline Logistics do?

Zipline Logistics empowers consumer goods brands through expert strategies and world-class service. Learn more.

What is Working for Zipline Like?

Zipline Logistics has been consistently ranked a best place to work in Ohio over the years! There’s always something fun and exciting going on in the office, thanks to our long list of Zipline work perks.

Get used to FREE stuff!

Grab a little pick-me-up at our in-office bar or coffee bar.

Our top performers get to spin the prize wheel for gift cards!

On occasion, you can stop by the food truck outside for breakfast on the house.

We always have snacks in the office (and sometimes even full meals) for you to enjoy!

Maintain a great work-life balance.

Do you like dressing casually? Our relaxed dress code means you can totally do that.

Enjoy 3 weeks PTO, 6 paid holidays, and both your birthday & work anniversary off.

Get out of the office early with special Friday hours!

Get to know your coworkers through team bonding events and off-site happy hours.

Grow your career.

Zipline provides tuition reimbursement & certification funds.

Join our mentorship program to learn from the best!

Sign up for our financial wellness program and learn how to budget and save.

Prioritize your well-being.

We send out weekly surveys to ensure our employees’ voices are heard.

Say goodbye to expensive gym fees and enjoy a company-paid gym membership.

Want to try boxing or Zumba? Use our discounted ClassPass membership!

Stay centered with our weekly in-office meditation & yoga.

Take a break and relax with an in-office massage -- on the house.

Feel safe and comfortable at work, knowing we prioritize Diversity & Inclusion initiatives.

Work among the best -- and the most fun!

Columbus Business First Best Place to Work

CYP Club Wonderful Workplace for Young Professionals

BBB Torch Award for Ethics

Inc 5000 and Fast 50 Fastest Growing Company

Description

Job Title: Operations Associate Division: Carrier Sales

Reports To: Director of Carrier Sales FLSA Status: Full-Time; Exempt

POSITION SUMMARY

In this role, you will be responsible for making and answering phone calls, engaging over email, tracking shipments, negotiating rates, and working with carriers and internal partners through freight situations. As an operations associate, it is most important that you possess attention to detail, communication, and problem-solving skills. You will be responsible for coordinating transportation services for a variety of customers with different requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Daily transaction and client solutions management:

Manual data entry of information on a per load basis.

Responsible for booking and tracking the shipments of goods following customers’ requirements.

Producing strategic solutions to accommodate shipper and customer needs.

Quality communication skills through phone, email, and face to face.

Manually update carrier files and internal databases.

Reviewing and evaluating carrier qualification information.

Maintaining pertinent information on partner carriers and their operations.

Develop basic full truck load rating knowledge.

Follow individual team goals and processes.

Understand, follow, and emulate Zipline values.

Knowledge of geography, transit times, and time zones.

Problem solving with the customer operations team.

Load board organization and management.

Build relationships with individuals within a carrier organization.

Market knowledge, staying up to date with market fluctuations, recognize past historical trends.

Provides support to sales, customer operations, accounting, and other operations teams when needed. Requirements:

REQUIRED SKILLS AND COMPETENCIES

Excellent organizational skills.

Ability to handle multiple tasks.

Detail oriented, committed to deadlines and have solid verbal and written communication skills.

Ability to work well on a team and to collaborate across internal teams.

Willingness to learn.

Flexibility, Empathy, self-motivated.

Ability to work in a fast-paced environment.

See all awards.

Zipline Logistics is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Zipline Logistics is committed to bettering our community by supporting diversity and inclusion initiatives. We believe diversity and inclusion in the workplace heightens our organization’s creativity, innovation, and culture. Zipline makes it our mission to celebrate and incorporate diverse voices into our organization and aim to bring social change into the workplace.

Zipline Logistics follows CDC and state and local requirements regarding COVID-19 safety. All employees, candidates and visitors are expected to comply with Zipline COVID-19 procedures.

Full-time

Hybrid remote