VDA GDN Resource Core Infra Management Support

Responsibilities

Troubleshooting and working experience in SCCM 1611/1706/1806/1902 and later versions CB / Altiris

/ DXCCAE.Service Now, SM9)

Basic Windows OS and Networking Knowledge.

Basic Knowledge of incident management. Should be able to resolve the Release

Application deployment and monitoring

Patch management

Management incidents on SWD tools.

Flexible to work on a 24X7 basis.

Basic knowledge of AD and different AD groups

Basic infrastructure knowledge of the SWD tool

Client installation and Monitoring

Should work independently on Reports, Device health management

Should have Basic knowledge on Incident management and service request handling. Should be able to resolve the issues independently.

Good technical, communication and presentation skills.

Ability to adopt and learn quickly

Networking concepts – DNS, DHCP, TCP/IP, Subnet, IPv4/IPv6

Basic debugging skills

Good communication skills

Desired Skills and Qualifications

Overall min 4 years of experience in Information Technology (IT) and min. 2-3 years of relevant experience in Microsoft Endpoint Manager and/or Intune.

Knowledge on Microsoft Intune

Knowledge on ticketing tools like SNOW/Remedy/DXCSM

Basic knowledge on Cloud, MS Azure, O365 Licensing

Nice to have skills:

Experience in Microsoft Defender, Azure, Intune and MDM.

Experience in iOS, Android, and Windows application signing, provisioning

Good communication skills with ability to represent in global meeting/forums/customers.

Good understanding of network infrastructure.

Knowledge of Cloud Technologies.

Excellent problem solving/analytical skills

Ability to work independently and as part of a team. Must be able to multi-task, change direction, set priorities, and meet deadline

Certifications:

Microsoft 365 Certified: Endpoint Administrator Associate.

Microsoft Certified: Azure Administrator Associate.

Citrix Certified Professional – Virtualization (CCP-V)

VMware Certified Professional – Data Center Virtualization (VCP-DCV)

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