Responsibilities
Troubleshooting and working experience in SCCM 1611/1706/1806/1902 and later versions CB / Altiris
/ DXCCAE.Service Now, SM9)
Basic Windows OS and Networking Knowledge.
Basic Knowledge of incident management. Should be able to resolve the Release
Application deployment and monitoring
Patch management
Management incidents on SWD tools.
Flexible to work on a 24X7 basis.
Basic knowledge of AD and different AD groups
Basic infrastructure knowledge of the SWD tool
Client installation and Monitoring
Should work independently on Reports, Device health management
Should have Basic knowledge on Incident management and service request handling. Should be able to resolve the issues independently.
Good technical, communication and presentation skills.
Ability to adopt and learn quickly
Networking concepts – DNS, DHCP, TCP/IP, Subnet, IPv4/IPv6
Basic debugging skills
Good communication skills
Desired Skills and Qualifications
Overall min 4 years of experience in Information Technology (IT) and min. 2-3 years of relevant experience in Microsoft Endpoint Manager and/or Intune.
Knowledge on Microsoft Intune
Knowledge on ticketing tools like SNOW/Remedy/DXCSM
Basic knowledge on Cloud, MS Azure, O365 Licensing
Nice to have skills:
Experience in Microsoft Defender, Azure, Intune and MDM.
Experience in iOS, Android, and Windows application signing, provisioning
Good communication skills with ability to represent in global meeting/forums/customers.
Good understanding of network infrastructure.
Knowledge of Cloud Technologies.
Excellent problem solving/analytical skills
Ability to work independently and as part of a team. Must be able to multi-task, change direction, set priorities, and meet deadline
Certifications:
Microsoft 365 Certified: Endpoint Administrator Associate.
Microsoft Certified: Azure Administrator Associate.
Citrix Certified Professional – Virtualization (CCP-V)
VMware Certified Professional – Data Center Virtualization (VCP-DCV)
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
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