Reservations Team Leader

Leading Destination Management Company is looking for a Team Leader to support the management of a team of Destination Specialists. Lead the team to operationalize agent requests seamlessly and continuously improve service standards. Successfully quote and operationalize profitable tour products for existing and new clients.

This position is based in Windhoek, Namibia.

Requirements:

Matric

Relevant tertiary qualifications (advantageous)

Min of 5 years of Leadership experience in Destination Management Company

Tourplan experience

Leadership experience

Must be Namibian citizen or have valid work permit

Duties include:

Effectively cost products

Utilise expertise to improve in conjunction with GM the team’s operational excellence

Pass on Tourplan knowledge to the team via training/coaching sessions

Understand the market and margin control

Quote and design successful, creative itineraries and proposals

Capture and confirm bookings in Tourplan

Negotiate with suppliers

Continuously and proactively monitor client feedback and improve operational processes

Follow up on own quotes as well as assist in monitoring the team’s quote overview

Ensure the team is up to date with regards to new product, product development, news and changes relevant to the groups team

Support groups and procurement in a seamless process from negotiating to loading rates in Tourplan

To apply please send CV and references to