Field Support Technician

Insight Global is seeking a Field Support Technician for one of our clients in the education management space. This role will be onsite in Columbus, OH and include travel to multiple sites to help support hardware and software issues on a weekly basis. This role will be Monday through Friday and require travel outside of the Columbus area about 10% of the time.

In this role, you will be responsible for supporting multiple different locations (schools) in the greater Columbus area. You will install, configure, maintain and troubleshoot hardware and software not limited to projectors, smart boards, scanners, and printers. We are looking for someone who has strong customer services skills as well as hands on IT support as you will be interacting with customers on a daily basis. You will be responsible for documentation as well, creating and maintaining detailed records and notes relating to projects, hardware and procedures.

Additional Responsibilities Include:

Support a collaborative working environment in which technology resources are available so that staff can perform efficiently, and students can be successful learners.

Communicate effectively with administrative staff, school principals and teachers.

Maintain a positive attitude and support of the organization’s initiatives and assignments.

Able and willing to travel overnight (up to 10%) and as needed intrastate.

Compensation:

$22/hr to $24/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.:

Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.