Tech Support Engineer Industry Information Technology & Services(Only

Position -Tech Support Engineer Industry Information Technology & Services(Only w2)

Location San Francisco and Dallas (Onsite)

Minimum 7+ Years of Experience required.

Position Overview:

You’ll be the frontline expert solving user issues, managing escalations, and ensuring high availability of workplace technology.

This role ensures tickets are resolved efficiently and user experience remains exceptional. Supporting C-level executives and VIPs. This role ensures reliable, discreet, and highly responsive service for time-sensitive or sensitive tech needs, in person and remote.

Role and Responsibilities

• Resolve IT tickets related to applications, devices, access, and infrastructure.

• Provide proactive, high-discretion support for executives’ devices, meetings, travel, and home office setups.

• Escalate complex issues to L3 or engineering teams as needed.

• Document recurring fixes and contribute to the support knowledge base.

• Analyse support trends to recommend automation or process improvements.

• Provide incident response and root cause analysis when required.

• Troubleshoot technical issues via service desk, email, Teams, phone, and walk-up.

• Perform remote and on-site support using efficient troubleshooting methods.

• Test and deploy hardware/software for new setups, break-fix, and MAC tasks.

• Deliver white-glove customer service across all support channels.

• Proactively engage users to identify and resolve potential issues early.

• Follow up to ensure user satisfaction and issue resolution.

• Maintain and update internal and customer-facing documentation.

• Track and log issues thoroughly in the service management system.

• Identify recurring problems, propose solutions, and test new technologies.

• Lead end-user technology projects including migrations, deployments, and new tool rollouts.

Requirements:

• 3+ years in IT support, preferably in enterprise environments

• Strong understanding of Windows/MAC OS, networking, AD, O365, Zoom, Intune and SaaS tooling

• Passion for improving user experience and supporting high standards.

If I missed your call ! Please drop me a mail.

Thank you,

Harish

Accounts Manager/Talent Acquisition

Astir IT Solutions, Inc - An E-Verified Company

Email:

Direct : *788

50 Cragwood Rd. Suite # 219, South Plainfield, NJ 07080