IT Help Desk

Qualifications:

Education/Certification and Experience:

High school diploma

Special Knowledge/Skills:

Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.

Good analytical and problem solving skills.

Providing technical support on-site or via phone or email

Good communication skills are essential to be able to teach users about equipment or new software

Maintain and repair equipment including mobile devices

Major Responsibilities and Duties:

Primary responsibility is user support and customer service, good phone skills, professional demeanor

Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others

Being present and available to clients requiring technical assistance.

Respond to questions from all emails and callers.

Become familiar with each client and their respective applications.

Learn fundamental operations of commonly used software, hardware, and other equipment.

Accurately log all Service Desk tickets using the defined tracking software.

Maintain and repair technological equipment or peripheral devices

Keep records of repairs and fixes for future reference

Offer timely technical support and teach users how to utilize computers correctly

Assist with the installation, maintenance, troubleshooting, and repair of data communications circuits and equipment.

Maintain accurate records of time and materials required to perform repairs and service.

Operate tools and equipment according to prescribed safety procedures.

Follow established safety procedures and techniques to perform job duties, including lifting, climbing and carrying.

Correct unsafe conditions in the work area and report any conditions that are not correctable to the supervisor immediately.

Other

Other duties as assigned by supervisor

Supervisory Responsibilities:

None.

Equipment Used:

Hand tools and test instruments for electronic repairs and cable installations. Personal computers and peripherals.

Working Conditions:

Mental Demands/Physical Demands/Environmental Factors:

Climbing, stooping, bending, and kneeling; frequent use of small hand tools and electronic test equipment; frequent districtwide travel. Occasional prolonged and irregular hours. May be required to be on-call 24 hours a day.