Customer Service Optician

Job Description

Customer Service Optician needed

Would you love to solve problems to help people live better lives? Each day at Shamrock Family Eye Care, we operate from a serving heart, giving to our patients, co-workers and community the highest level of eye care. If you share this core value, consider learning more about us and applying to be a member.

We place tremendous value on maintaining an upbeat atmosphere while also boasting state-of-the-art diagnostic and optical technology.

NO Experience Needed:

Prior medical office or eyecare experience is a plus, but it’s certainly not required. We offer paid training to the right person with a great attitude, a helpful heart, and a love of learning!

Some of your duties will include:

- Helping people select frames that suit them based on the shape of their face, bridge fit, lifestyle, and prescription.

- Determining the best lens types, materials, coatings, and brands for patients’ lifestyles. For example, a kid who plays basketball will need something different from someone who works on a computer all day.

- Educating all patients on how to use and take care of their glasses and contact lenses

- Troubleshooting prescription issues, checking new glasses for fit and making adjustments, as well as miscellaneous repairs

- Consistent cross-training for optimal career growth

- Educating patients on what their benefits offer

- Taking inventory, ordering, sending and receiving shipments

How you will make a difference

You’ll be helping our patients choose the right glasses for them based on their personal style, lifestyle needs, prescription, and more.

Out of everyone that works at our practice, the Optician has the honor of satisfying patients the most! People walk in not being able to see, and you’re the one that sends them out looking great and SEEING great - so you get all the glory! Your role is to be an educator and a style consultant.

If the traits below sound like you, please apply!

- You’re a natural problem solver, and hearing things like “these glasses don’t fit” or “I can’t get used to seeing with these things” gets you pumped up to work your magic.

- You’re a natural problem solver, and hearing things like “these glasses don’t fit” or “I can’t get used to seeing with these” gets you pumped up to work your magic.

- You are comfortable with technology and open to learning new applications and software, you’ll harness the tools around you to make your job as easy or effortless as possible.

- Strong written and oral communication skills are a MUST, while being able to maintain a caring and professional demeanor.

- You can get along great with anybody, are full of energy and people feel charged up just being around you.

- You are attentive, detail-oriented, organized, and your work reflects all of these characteristics.

About Us

We offer (upon eligibility):

- Healthcare and in-house Vision Benefits

- 401K with company match

- Paid holidays, PTO and Paid Vacation

- Competitive pay with experience appreciation

- 3-day weekends

- Upbeat, professional, and compassionate working environment

We value your time, so we’ll be back in touch with you very quickly. We kindly ask that you reply to our ad and not call or email the office directly regarding hiring, as we are busy caring for our patients. Please complete the application for consideration.

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Full-time