Program Assistant / Salesforce Admin

Important Application Notice: To be considered for this position, all candidates must complete the application form at the following link: [ Submissions through other platforms will not be reviewed.

About Us:

Blue Iris Tech Consulting Inc. is a mission-driven small business dedicated to delivering innovative cybersecurity and technology solutions to our government partners. We’re currently seeking a proactive and detail-oriented Program Assistant / Salesforce Administrator to support operational excellence across the USDA Technology & Accessible Resources Give Employment Today (TARGET) Center. The TARGET Center is a nationally recognized program that provides assistive technology, ergonomic services, and sign language interpreting to support accessibility for USDA and other federal employees with disabilities. If you're passionate about systems improvement, data accuracy, and advancing accessibility in government services, we invite you to apply!

What You’ll Be Doing:

You will support the USDA TARGET Center, which delivers a wide range of accessibility services— including Sign Language Interpreting Services, Ergonomic Assessments, and Assistive Technology (AT) solutions—to ensure that USDA employees with disabilities can fully participate in the workplace. As the Program Assistant / Salesforce Administrator, you will coordinate service requests, maintain Salesforce CRM data, and ensure smooth case management for multiple program areas. While your primary responsibility will be managing interpreting service workflows, you will also provide broader administrative and technical support across the TARGET Center’s service lines to enhance operational efficiency and customer satisfaction.

Key Responsibilities include:

Serve as the frontline coordinator for Sign Language Interpreting Services in the National Capital Region (NCR), including scheduling and customer communication

Maintain and validate accurate service data in Salesforce, sourced from third-party vendor portals

Support Salesforce case management across multiple TARGET Center service lines, including Ergonomics and Assistive Technology (AT)

Train USDA customers on using vendor portals to submit interpreting service requests

Track, update, and resolve interpreting service cases while collaborating with vendors and internal staff

Run reports to identify and address discrepancies in Sign Language Interpreter requests

Perform routine Salesforce Admin tasks including page layout updates, workflow automation, user management, validation rules, dashboards, and reports

Conduct data cleanup, deduplication, and troubleshooting of CRM records

Participate in process improvement projects to enhance the quality and efficiency of interpreting services and other TARGET Center offerings

Train TARGET Center team members—individually and in groups—on newly implemented processes

Review and update policies and procedures related to the Interpreting Services program

Support event planning, webinar hosting, and customer training for broader TARGET Center engagements

Coordinate scooter loan requests and manage related data in Salesforce

Other duties as assignedRequired Qualifications:

U.S. Citizenship and ability to obtain/maintain a Public Trust clearance

2+ years of experience in program coordination, CRM operations, or administrative support

1+ years of Salesforce administration or data management experience

Salesforce Administrator certification (or comparable experience)

Strong written and verbal communication skills

Proficiency with Microsoft 365/Office 365 tools, including: o Core tools: Outlook, Excel, Word, PowerPoint o Secondary tools: Forms, Bookings, SharePoint, Power Automate, Power BI

Experience integrating Office 365 tools (e.g., SharePoint, Outlook, Power BI) with Salesforce platforms

Experience supporting Salesforce Service Cloud and Experience CloudDesired Qualifications:

Active Public Trust Clearance

Experience supporting federal government programs or accessibility services

Familiarity with uSked or Interpreter Intelligence platforms

Background in customer training, help desk support, or process improvement Experience with Dataloader.io and conducting bulk data operations

Experience using remote collaboration and planning tools such as Zoom, MS Teams, Jira, and VisioCompany Overview

Blue Iris Tech is an 8(a) and Economically Disadvantaged Woman-Owned Small Business (EDWOSB) that has supported a range of government agencies, including the Department of Veterans Affairs (VA), Defense Health Agency (DHA), National Institutes of Health (NIH), Defense Logistics Agency (DLA), U.S. Department of Agriculture (USDA), National Geospatial-Intelligence Agency (NGA), and Internal Revenue Service (IRS).

Why Join Blue Iris

Competitive compensation and benefits Collaborative, mission-focused culture Make a direct impact on federal accessibility services Benefits Include: Medical, Dental, and Vision Insurance Federal Holidays Paid Time Off (PTO) Professional development and training opportunities Flexible work options (if applicable)

Pay Range: $90,000 - 113,000

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) Blueiristech.com Stafford, VA responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other laws.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

If you require reasonable accommodation during the application or interview process, please contact us at [].

Certificates/Security Clearances/Other

SF Admin Certificate and active Public Trust Clearance preferred.