Business Assistant - Dental

Job Description

Experienced Business Assistant - Magnolia Dental (Worthington, OH)

Full-Time Competitive Pay High-Performing, Patient-Centered Team

Position Overview Magnolia Dental in Worthington is actively seeking a highly experienced and polished Business Team Member to join our front office. This role is ideal for a seasoned dental professional who thrives in a fast-paced clinical setting, has strong patient communication skills, and can seamlessly manage front office operations.

As a key member of our administrative team, you will be the first point of contact for patients and play a critical role in ensuring an exceptional experience from check-in to checkout. We're looking for a dependable, organized professional who delivers excellent patient service, demonstrates ownership of their role, and brings strong industry knowledge to support clinical and financial operations.

Location: 7600 Olentangy River Rd A, Columbus, OH 43235

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Schedule: Monday-Thursday: 7:30 AM - 5:00 PM Friday: 7:30 AM - 3:00 PM

Key Responsibilities

Greet patients and visitors with a professional, welcoming attitude

Manage scheduling, confirmations, cancellations, and re-care to ensure daily productivity goals are met

Answer incoming calls and direct inquiries efficiently and courteously

Verify insurance eligibility and benefits with accuracy and timeliness

Maintain and update patient records in accordance with HIPAA and company policy

Collect co-pays and outstanding balances; assist with billing and claims coordination

Present treatment plans and confidently review financial options with patients

Serve as a liaison between clinical staff and patients to maintain continuity of care

Identify opportunities to improve processes and patient experience proactively

Qualifications

Minimum 2 years of experience in a dental front office role (required)

Proficient in Dentrix Ascend or similar dental management software

Demonstrated ability to independently manage administrative duties with confidence

Strong working knowledge of dental insurance and treatment planning

Outstanding organizational skills and attention to detail

Excellent verbal and written communication skills

Positive, professional demeanor with a team-focused mindset

Commitment to delivering a high standard of patient service

What We Offer

Competitive compensation, commensurate with experience

Comprehensive benefits package for full-time (health insurance, PTO, etc.)

Supportive and collaborative office culture that values initiative and leadership

Modern, well-equipped dental office with a loyal patient base

Opportunities for professional development

At Magnolia Dental, we're proud to offer a culture that respects clinical excellence, patient trust, and team empowerment. If you're a career-minded dental professional who's ready to take ownership of your role and help elevate our patient experience, we'd love to hear from you.

Magnolia Dental is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace.

Full-time