Client Success Manager

Primary Location: United States-Texas-Carrollton

Assignment Category: Full-time regular

Experience Level: Entry level

Education Required Level: College Degree

Travel Required: 15%

Company Description:

Cendien is an innovative firm that delivers not only the highest quality talent but also the best customer experience. The firm specializes in ERP Software,Healthcare IT,Business Intelligence and Application Development. It offers flexible and practical solutions that help address staffing needs and achieve business goals. Cendien leverages innovation, expertise and knowledge to help increase organization-wide efficiency by providing the right talent for critical projects. Cendien's mission is to provide clients the expertise necessary to perform at the highest level.

Job Description:

The Client Success Team is comprised of highly skilled team members who have a passion for making customers successful. Our Client Success Managers pride themselves in delivering an unparalleled premium customer experience, they are highly client-focused and delivery in a fast paced environment. A successful Client Success Manager operates efficiently in this climate, maintains composure, exhibits professionalism, and delivers the highest levels of client satisfaction at all times. While our focus is on the customer, we also have fun as a team.

Support Client Onboarding

Have a excellent understanding of the client's business needs

Work with the client to make sure they are getting the support they need

Help with engaging customer support teams via escalation as needed

Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customer

Required Knowledge, Skills, Abilities, and Education:

Bachelor's degree in Business, Computer Science or a related field

3+yrs experience managing customer accounts

Strong organizational, verbal and written communication skills.

Good project management skills.

Proficient in MS Office (Word, Excel

Experience with Infor or Lawson

Proficient in CRM and other Service Related Tools

Passion for Client Experience

Action oriented with strong organizational, analytical and problem-solving skills

Dependable, motivated, self-starter, with the ability to work independently

Ability to multi-task and perform effectively under pressure

We are an equal opportunity employer and greatly value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status.