Data Scientist (onsite)

13967 – Data Scientist (onsite) Miami, FL

Start Date: ASAP

Type: Temporary Project

Estimated Duration: 6 months with possible extensions

Work Setting: 100% of the time at the Client’s site. No telecommuting or remote work. This is a non-negotiable requirement from the client

Required:

• Availability to work 100% of the time at the Client’s site in Miami, FL (required);

• Experience in data science, preferably in customer service, utilities, or a related industry (3+ years).

• Experience in Python/R, SQL, and data visualization tools (Tableau, Power BI).

• Experience with machine learning (scikit-learn, TensorFlow, PyTorch) and NLP.

• Masters or PhD degree in Data Science, Computer Science, Statistics, or a related field.

Preferred:

• Experience with cloud platforms (preferable AWS) and big data tools (Spark, Hadoop).

Responsibilities:

• Analyze large datasets from customer service interactions (call logs, chat transcripts, surveys, billing data, etc.) to identify trends and pain points.

• Build machine learning models to predict customer next best action, service outages, and high-risk accounts.

• Develop recommendation systems to personalize customer interactions and improve issue resolution.

• Use AI and automation to improve customer service workflows (e.g., chatbots, routing optimization).

• Collaborate with IT and operations teams to integrate data-driven solutions into customer service platforms.

• Apply clustering techniques to segment customers based on behavior, preferences, and service needs.

• Design targeted retention and engagement strategies using data insights.

Why apply?

• Gain experience with one of the world's largest solar and wind energy providers, which last year briefly became the most valued U.S. energy company;

• Work with a great team of professionals and learn newest technologies and approaches;

• Enjoy our Client’s wonderful campus with top-notch facilities for work and recreation;

• Benefit from multiple projects extensions;

• Receive support and advice from Vitaver consultants who are already working at our Client’s site;

• Get extra cash by participating in Vitaver Successful Completion Bonus Program;

• Always get paid in full and on time.