Sr Computer Operator

Sr Computer Operator

Rancho Cordova, 3333 Quality Drive, Rancho Cordova California 95670

3 Month contract

TECHNICAL SKILLS

Must Have

Advanced ability with MS Office 365 Suite (Outlook, Word, Excel, MS Teams)

Answer phones for GNOC

Batch Scheduling & Monitoring

Lead or Senior Data Center experience

Midrange Systems Monitoring to include Windows, UNIX (AIX), and RedHat LINUX

Must be able to work in a very structured environment, with a shared work area and are required to stay at the workstation while performing the functions and task of the position.

Must be available flexible to work variable shifts, days, overtime, and/or additional hours holidays and weekends included for a 24 hour per day, 7 day per week operation

Must be physically capable of moving boxes weighing up to 45 pounds

Run Client cut sheet printers

Strong written and verbal communication skills

Support documented Change Control procedures

Support the Major Incident Process

Ticket Management o Incident o Change o Problem

Nice To Have

Microsoft Office 365 Sharepoint ServiceNow Splunk-ITSI Splunk-OnCall DynaTrace SolarWinds FreeFlo BroadCom ESP dSeries - Scheduler

Shift: Graves - is 10:00pm to 8:30am. And that would be after training on all three shifts ( Dayshift = 6am - 4:30pm Swingshift = 2pm - 10:30pm Graveshift = 10pm - 8:30am)

JOB DESCRIPTION

Provide mentoring and instruction to coworkers including processes and procedures

Revise or document processes or procedures to better relate to area of responsibility

Lead admin staff regarding workload assignments to improve the departments ability to meet business commitments

Research and resolve complex issues within area of responsibility

Execute/follow existing established processes and procedures

Follow established business policies and procedures to support the department's ability to meet our business commitments including Service Level Agreements and Operational Level Agreements

Gather, update, and organize information into useful reports used for problem tracking and resolution relating to online availability, mainframe systems, and batch processing issues

Provide assistance, via the phone, problem tickets, and email, to all customer resolutions relating to relating to online availability, batch processing, and batch printing problems

Enhance or revise existing procedures, that relating to data processing, that improve internal processes and procedures to satisfy both internal and external customers

Research and resolve issues utilizing appropriate tools, such as HEAT, Sysview, and ESP to aid in improving online availability and minimize system downtime

Provide on-the-job training relating to DR Vault management, batch processing, online monitoring, and batch printing to other Operations staff members

Identify, research analyze, and resolve issues relating to network, desktops, servers and mainframe by utilizing appropriate tools such as problem trend analysis, established troubleshooting techniques, spreadsheets, and process charting to minimize outages

Represent department in division sponsored projects to support the departments ability to meet business commitments by providing expertise in data center processes and procedures

Job Specifications

Typically has the following skills or abilities:

College level coursework within area of responsibility, or equivalent level of skill through on-the-job training, experience, seminars, and conferences

Two to four years proven computer operations experience

Proven ability to administer workload management strategies

Proven ability to provide written input for performance appraisals

Provide mentoring, coaching, and constructive feedback to maintain the esteem of staff

Advance knowledge of PCs, Windows operating systems, NT, LAN/WAN configurations, peripheral hardware

Good understanding of the OSI model used in WAN/LAN administration

First point of contact for Sprint and regional VSP offices to troubleshoot issues relating to VSP's satellite offices WAN/LAN distributed network components.

Proven Client Openview experience

Experience with drawing packages such as Visio, or AutoCAD

Excellent interpersonal skills conducive to working in a team environment with all levels

Project management methodology knowledge

Effective time management skills

Written communication skills to develop processes and procedures

Information gathering skills

May require standing and lifting depending on specific assignments