Product Manager - Member Self-Service

Role Overview:

Sagitec is seeking a passionate and strategic Product Manager to lead the modernization of our member-facing portals across public pension clients. This role will define the design vision, user experience strategy, and modernization roadmap for our legacy MSS (Member Self-Service) portals. You will collaborate with Account Managers to support transformation conversations and enable successful outcomes across our client base. You'll be the go-to expert for aligning user experience with business impact - helping ensure our portals are not only modern and accessible but also delivering measurable value to our clients and their members.

What You'll Be Doing:

Ensure alignment with public pension agency goals, such as reducing call volume, improving accessibility, and increasing self-service adoption.

Own, define and track MSS success metrics such as self-service portal adoption, support ticket reduction, and CSAT improvement, etc.

Collaborate with Account Managers to identify and prioritize modernization opportunities.

Collaborate with other product managers, product owners, and architects to prioritize road-map and release.

Own the modernization, vision and road-map for Sagitec's legacy MSS portals.

Define scalable design standards and frameworks that support cross-client roll-out.

Develop demo-ready visuals, messaging decks, and UX narratives for internal teams.

Conduct client walk-through of MSS transformation strategies.

Lead UX strategy tailored for retiree-based member populations.

Ensure all designs comply with Web Self Service standards such as WCAG 2.1, Section 508 accessibility requirements, etc.

Collaborate with product architects and other UI/UX experts to ensure design feasibility and scalability.

Create internal case studies and before/after visual stories to demonstrate value.

Build reusable tools and communication assets to enable client-facing teams.

Create a well-defined and prioritized backlog that meets the Definition of Ready (DoR) for the Agile team at each planning interval, ensuring readiness for development and alignment with overall product goals. Backlogs must identify dependencies and align priority with other products.

Support Agile team members including Team Coach, Developers, and Testers in effective planning, development, and delivery of stories within each iteration and planning interval.

What We're Looking For:

Minimum 8+ years experience as a Product Owner, Product Manager, or Functional Manager.

Product development and implementation experience.

External and internal stakeholder engagement.

Legacy modernization.

Experience with customer facing self-service products.

Customer value stream and OKRs.

Customer roadmap and journey maps.

Competitive intelligence.

Feature adoption.

Leadership and strategic thinking with the ability to be hands on.

Growth and return on investment focus.

Customer-centric mindset.

Excellent written, verbal, technical, and business communication.

Willingness to travel up to 25% to clients and industry conferences.

Bonus Points For:

UI/UX experience

Backlog eaboration

Agile development

What's In It For You:

High impact role with strategic and tactical ownership.

Opportunity to own the vision, product roadmap, planning and execution through product life-cycle.

Education:

A bachelor's degree, preferably in Computer Science, IT, Management, Math, Business, or related field.

Master's degree a plus.

Compensation and Benefits:

Full-time/permanent

$100,000 - $150,000 per year

401(k) plan with company match

Health insurance

Dental insurance

Vision insurance

Company paid group life insurance

Company paid short and long-term disability

Voluntary life insurance

Flexible spending account

Paid time off

Company holidays

Floating holidays

Employee assistance program

Referral program

Tuition assistance

Qualified applicants, please click here to apply.

About Sagitec Solutions:

Sagitec is a leading low-code/no-code application development platform provider for private and public sector organizations, specializing in serving customers focused on solving complex, business-rule-driven problems. Using Sagitec's low-code/no-code platform, Xelence, we provide evolutionary enterprise-grade solutions for pension, labor and employment, health insurance, disability insurance, paid family medical leave, managed care providers, and other benefits providers that want to accelerate excellence by placing a platform at the center of their enterprise universe. With deep industry experience in software implementation and systems integration, Sagitec is a partner that clients can trust to drive their vision into action. For more information, visit:

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