Customer Service Representative

Job Description

40 YEARS OF CREATING STUNNING COLOR AND DESIGN

Len-Tex Wallcoverings is a leading provider of high-quality vinyl wallcoverings. We are committed to delivering exceptional products and services to our customers. We are currently seeking a motivated and detail-oriented individual to join our Customer Service team.

Job Description: As a Customer Service Representative, you will be responsible for processing sales orders, preparing shipping documents, and responding to customer inquiries via phone and email. You will play a key role in ensuring customer satisfaction and maintaining efficient order processing.

Key Responsibilities:

Complete the order process from beginning to end.

Answer incoming calls and greet visitors in a professional manner.

Generate accurate shipping documents and labels for all shipments.

Build a comprehensive understanding of the Vinyl Wallcovering production process.

Advise the manager of any price/quote discrepancies and error messages in the ERP system.

Respond to all customer inquiries and requests within one business day.

Keep accurate notes in ERP system interactions.

Work efficiently and accurately to complete tasks within deadlines.

Participate in weekly Customer Service Meetings.

Recommend and implement measures to improve processes.

Assist other departments as needed.

Complete daily tasks such as preparing and sending shipment logs, checking open orders, and conducting cycle counts.

Qualifications:

Strong organizational skills.

High level of attention to detail.

Proficient with Microsoft Office Suite (Outlook, Word, Excel).

Ability to operate office equipment (copier, fax, phone, scanner).

Good oral and written communication skills.

Comfort with basic mathematical skills.

Ability to interact effectively with customers, co-workers, and management.

Proactive in gathering information to complete tasks.

Able to perform the essential functions of the position with or without reasonable accommodation.

Education and Experience:

1+ years of experience in a customer service environment (manufacturing environment a plus).

High School Diploma or equivalent.

BENEFITS:

401(k)

HARVARD PILGRAM HEALTH PLANS, HDHP OR COPAY, 75% LEN-TEX PAID FOR YOU AND

YOUR FAMILY

HEALTH REIMBURSEMENT ACCOUNT (HRA) FUNDED BY LEN-TEX

ULTRABENEFITS DENTAL PLAN

VSP VISION PLAN

BASIC LIFE INSURANCE PROVIDED BY LEN-TEX

SHORT TERM DISABILITY INSURANCE PROVIDED BY LEN-TEX

EMPLOYEE ASSISTANCE PROGRAM (EAP)

GYM MEMBERSHIP DISCOUNT

9 PAID HOLIDAYS

UP TO 3 WEEKS PAID VACATION

TUITION REIMBURSEMENT

PLUS, MORE!

WE OFFER CAREERS IN A TEAM AND FAMILY ORIENTED COMPANY!

Full-time