Desktop Technician

Our client is seeking a Desktop Technician to support computer users with the installation of hardware, software, and networking components. The role includes Windows 11 upgrades and deployment of new replacement machines. Responsibilities involve diagnosing and troubleshooting issues with individual or multiple computer systems, including coordination with vendors for resolution.

Responsibilities include:

Conducting diagnostics and generating error reports to identify and resolve problems

Assisting with computer-related projects, studies, and policy implementation

Supporting the design and development of operational reports for monitoring systems

Researching and recommending hardware/software for users, including ordering and purchasing details

Resolving moderate end-user issues, including remote access support

Configuring new computers and managing upgrade/replacement processes

Participating in the rollout of new software platforms

Tracking user requests and issues by opening support cases and maintaining case histories

Verifying resolution with users and closing cases accordingly

Skills Required

Experience with M365 / O365 migrations (required)

Working knowledge of computer hardware, software, and terminology

Basic problem-solving skills

Strong communication and organizational skills

Skills Preferred

Experience with ServiceNow ticketing system

Familiarity with Palo Alto VPN for desktop support

Experience Required

Minimum 2 years of relevant experience with a high school diploma

Education Required

High school diploma

Benefits:

Health Insurance

401k

Pay Range: $20.00 - $25.00 per hour (Depending on experience and qualifications)

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from HEPCO, Inc and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, veteran status, disability, or any other protected class.