Technology Applications Specialist

Job Description

Job Summary:

This role supports the expanding services of Print & Mail clients by providing application-level production support. The candidate will also act as an administrator to assist in migrating clients to a new eCommerce platform. This position is best suited for someone with strong enterprise application support experience, familiarity with scripting languages, and the ability to work in a service-oriented and collaborative environment.

Job Responsibilities:

Provide day-to-day application and production support for Print & Mail services

Assist clients with the migration process to a new eCommerce platform

Troubleshoot and resolve issues related to enterprise application performance and functionality

Utilize ticketing systems (e.g., ServiceNow) for tracking incidents, requests, and resolutions

Support automation and scripting tasks using tools like Bash, PowerShell, Python, or JavaScript

Communicate clearly with clients and internal teams to gather requirements and provide status updates

Collaborate with infrastructure teams when necessary (networking, AD, etc.), although this is not the core focus

Maintain documentation related to issue resolution, system configurations, and support procedures

Required Skills:

Experience supporting enterprise software applications

Proficiency in scripting languages such as PowerShell, Bash, JavaScript, or Python

Hands-on experience with ticketing systems like ServiceNow

Strong troubleshooting and problem-solving skills

Ability to manage and prioritize multiple task

Advanced knowledge of Microsoft Office Suite

Strong written and verbal communication skills

Excellent customer service and interpersonal skills

Ability to present concepts and follow through on implementation

Preferred Skills:

Knowledge of networking and Active Directory (beneficial but not the primary focus)

Prior experience in eCommerce platform migration

Exposure to Print & Mail or office imaging products

Certifications:

[Optional – e.g., ITIL, CompTIA, Microsoft Certified, etc.]

Education:

Bachelor’s degree in a related field or equivalent experience

Company Description

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.

Full-time