Front Desk Worker (The Lounge at the DCRC)

Class Concept

The City of Dublin is seeking highly motivated and detail-oriented individuals to join our Recreation Services Team as a Front Desk Worker in the newly renovated Lounge at the Dublin Community Recreation Center (DCRC). The successful candidate is expected to contribute towards our high standards of responsiveness, cooperation and dedication to our community. Under the direction of the Adult Recreation Program Supervisor and Coordinator, Front Desk Workers are responsible for the efficient functioning of desk operations as well as promoting and supporting adult and senior programs as needed.

Scheduling/Availability

The scheduling process is very flexible and we offer a variety of shifts including days, evenings and weekends.

Schedules may be adjusted as operations needs of the new space are assessed and refined.

Currently seeking candidates available to work the following shifts:

Weekdays, 9am-2pm

Weekdays, 2-7pm

Note: This is a part-time/seasonal position that is not eligible for a comprehensive benefits package such as vacation/sick leave, health, vision, or dental insurance. Confirmation of conditional offer is contingent on passage of a pre-employment drug test, background check and receipt of favorable references.Beyond the Paycheck

Discounts on classes and memberships at the Dublin Community Recreation Center (DCRC)

Ohio Public Employee Retirement System (OPERS) enrollment and contributions

Potential Public Student Loan Forgiveness (PSLF) eligibility

20% discount on classes and free textbooks at Franklin University

Discounted/free employee participation in select City events (Memorial Golf Tournament, Dublin Irish Festival, etc.)

Refer a Friend Bonus Program ($50 per successful employee referral)

Fostering Internal Talent (FIT) Program offering incentives, training and team building

The City covers the cost of obtaining and maintaining American Red Cross First Aid/CPR/AED certifications

Employee recognition and appreciation events throughout the summer

Career mapping and growth opportunities

Examples of Duties

Examples of duties include, but are not limited to:

Extensive computer use processing and accepting payment for activity passes and programs using Rectrac recreation management software.

Disperse adult and senior programming information in person and by answering phone calls, routing messages and answering questions appropriately.

Greet the public entering the Lounge.

Interact with customers and the public to answer inquiries and resolve issues.

Maintain a current knowledge of all Adult and Senior programs, activities and events.

Interpret and enforce City of Dublin Community Recreation Center policies, procedures and rules.

Attend meetings and trainings as required.

Actively assist in developing, managing, and maintaining the day-to-day operations of the Lounge.

Ensure the security of equipment, supplies and materials, including inventory and planning for replacement of supplies in a timely manner.

Conduct a daily check of the area and equipment for safety, cleanliness and good repair.

Clean the Lounge area, keeping it free of hazards and debris.

Anticipate and minimize potential problems with patrons or the environment and respond effectively to problems that occur.

Apply policies and procedures in responding to issues and concerns.

Effectively communicate programs or concerns to the Adult Program Team.

Set the example of Recreation Service’s Workplace Mutual Expectations: positive energy, trust your co-workers, be solution-oriented, and hold yourself and others accountable.

Abide by mandatory reporting policies as described in the staff manual.

Typical Qualifications

Minimum Qualifications

Must be at least 18 years of age or older.

At least one (1) year of previous customer service experience.

Possession of current American Red Cross First Aid/CPR/AED certification, or the ability to obtain certification within 30 days of hire.

Experience with personal computers.

Strong communication, organizational and problem-solving skills.

Maintains composure under pressure, does not become defensive or irritated during stressful situations; is not knocked off balance by the unexpected.

Ability to follow oral and written directions.

Ability to work efficiently and courteously with the public and is customer focused; dedicated to meeting the expectations and requirements of internal and external customers.

Must be willing to work diligently and conscientiously when dealing with work schedules and responsibilities.Preferred Qualifications

One (1) year of previous cash handling/financial balancing experience.

Supplemental Information: All positions within this job classification have been designated as Casual in nature and all employees serving in such positions are considered to be Casual Employees. Casual employees serve strictly at the pleasure of the City and their employment may be terminated at any time for any reason, with or without cause.

THE CITY OF DUBLIN IS AN EQUAL OPPORTUNITY EMPLOYER

Core Competencies

Approachability: Is easy to approach and talk to; spends the extra effort to put others at easy; can be warm, pleasant and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Drug-Free Workplace

The City of Dublin is a drug-free workplace (AO 2.35) which prohibits the use of controlled substances including marijuana. As permitted by law and in accordance with City Policy, new hires must pass a pre-employment drug test before appointment to any City position. Please note, this position may be subject to additional restrictions pursuant to Administrative Orders 2.38, or as outlined in the posting.

EEO Statement

The City of Dublin is committed to establishing and maintaining an inclusive and equitable community. We work to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We actively celebrate colleagues’ differences, support them through their careers with us, and prohibit discrimination and harassment. We strive to ensure equitable access to resources and opportunities that allow individuals and groups to feel safe, respected, motivated, and valued. Creating a culture of equity and belonging helps to ensure we meet the needs of all residents, visitors, and City of Dublin employees.