Customer Service Consultant - Identification Services

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Our focus is on our customers and our team members. As Canada’s only not-for-profit security company, over 90% of our revenues go directly back to our team members in wages, health & dental benefits, RRSP contributions, employee recognition programs, and more.

We play a critical role in protecting the safety and security of Canadians. Our diverse workforce welcomes the application of all qualified candidates, without regard to race, colour, religion, sex, marital/family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation to apply.

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Position Title: Customer Service Consultant - Identification Services

Location: Commissionaires – Victoria, BC

Wage: $23.50/ an hour

Section: ID Services

Hours: 0800 to 1600, Monday to Friday, with flexibility available to accommodate client and your schedule

JOB SUMMARY:

As a Customer Service Consultant, you will play a key role in our identification services business by applying your excellent customer service skills to work in a team environment and provide fingerprinting, process serving and other regulatory checks. Additionally, you will also have the opportunity to roll up your sleeves and support our customers with their request for services using Live Scan and requesting CPIC reports. We will provide training to help ensure your success in the role.

KEY ACCOUNTABILITIES:

Efficient delivery of all identification service offerings including; police clearances, fingerprinting, public works clearances, record suspensions, US travel waivers and future new offerings

Liaises with various institutions and organizations relating to clearances and fingerprinting

Ensures the security, privacy and confidentiality of clients and documents

An engaging approach to customer service, inspiring the CVIY team throughout

Willingness to learn Process Serving duties

Willingness to learn Pardon Services Requests and US Waivers procedures

Documentation of services and managing transactions

Interact with other divisions in the country from time to time

Liaises with Supervisor/Management regarding the day-to-day operations of ID services

Other duties may be assigned as the business grows

REQUIRED QUALIFICATIONS, KNOWLEDGE & COMPETENCIES:

A respect for, and good understanding of the Criminal Justice system in Canada

Excellent verbal and written English communication skills

Exceptional interpersonal and customer service skills

Proficiency with MS Office including Teams, Excel and Outlook Calendar

A willingness to be trained and learn the services offered

Holds a valid BC Drivers license (preferred)

Ability to prioritize, multi-task and thrive in a dynamic environment

Excellent organizational and time management skills, while flexible and adaptable to change

Strong administrative skills and attentive to detail

Ability to attain a Level II (SECRET) Government of Canada security clearance

Willingness to travel to client sites if and as required

Proficiency in other languages considered an asset

BENEFITS AND PERKS:

Competitive base salary

RRSP contributions by employer

Group-life Insurance & Long-term Disability

Extended Health & Dental coverage

BC Transit ProPass (15% off monthly bus pass)

National Bursary and Recognition programs