MSP Client Success Manager

Job Description

A dynamic and growing Managed Service Provider (MSP) is seeking a talented Client Success Manager with MSP experience to drive exceptional service delivery and client satisfaction. This role combines client relationship management, business needs alignment, and operational excellence. The ideal candidate excels in multitasking, communication, and collaboration, leveraging their technical insight to deliver tailored solutions.

Key Responsibilities

Client Management:

Build strong client relationships to maintain trust and satisfaction.

Develop and manage client roadmaps, goals, budgets, and service agreements.

Conduct client meetings, quarterly business reviews, and propose solutions aligned with business objectives.

Service Delivery:

Collaborate with technical teams to convert business needs into solutions.

Monitor project pipelines, resolve service delivery issues, and advocate for client needs internally.

Sales & Marketing Support:

Qualify and engage inbound leads, deliver proposals, and assist in marketing efforts.

Present service value propositions and assist with client contact management systems (e.g., CRM tools).

Administrative Contributions:

Assist in operational policies, internal events, and new employee onboarding.

Qualifications

Experience: 3-5 years in client-facing roles within a Managed Services Provider (MSP) environment.

Skills: Strong communication, organization, multitasking, and ability to manage processes.

Technical Insight: General knowledge of small business IT systems and service delivery.

Competent in using customer management tools (e.g., Salesforce or similar).

This role is ideal for someone detail-oriented and collaborative with a passion for service excellence and a proven MSP background.

Full-time