IT Support Specialist

Job Description

IT Support Specialist - Temporary to Permanent

Location: Columbia, SC

Employment Type: Temporary to Permanent Full-Time

Position Overview: We are seeking a skilled IT Support Specialist to join our law firm. This temporary-to-permanent position offers the opportunity to provide comprehensive technical support in a professional legal environment. The ideal candidate will ensure smooth daily operations of our technology infrastructure while delivering exceptional customer service to attorneys and staff.

Key Responsibilities:

Technical Support & Troubleshooting

Provide desktop and laptop support for Windows-based systems, including hardware and software troubleshooting

Diagnose and resolve network connectivity issues, printer problems, and peripheral device malfunctions

Perform system maintenance, updates, and security patches

Set up and configure new workstations and mobile devices

Copier & Print Management

Maintain and troubleshoot multifunction copiers and printers throughout the office

Coordinate with vendor support for equipment repairs and maintenance

Manage print queues, toner replacement, and equipment supplies

Train staff on proper equipment usage and features

Case Management Software Support

Provide technical support for legal case management applications

Assist users with software navigation, data entry, and report generation

Coordinate software updates and user access management

Document and escalate software issues to vendors when necessary

Training & Documentation

Conduct one-on-one and group training sessions for new software and systems

Create and maintain user guides and IT documentation

Provide ongoing support during technology transitions and upgrades

General IT Support

Respond to help desk tickets and prioritize requests based on business needs

Assist with backup and data recovery procedures

Support video conferencing and presentation technology for meetings and depositions

Maintain inventory of IT equipment and supplies

Required Qualifications:

Associate's degree in Information Technology, Computer Science, or equivalent experience

2+ years of experience in desktop support or IT help desk environment

Strong knowledge of Windows operating systems and Microsoft Office Suite

Experience with network troubleshooting and basic system administration

Excellent communication skills and customer service orientation

Ability to work independently and manage multiple priorities

Professional demeanor suitable for a legal office environment

Preferred Qualifications:

Experience supporting legal case management software (Filevine, Clio, or similar)

Familiarity with legal industry technology requirements and compliance standards

Basic knowledge of server administration and backup systems

Relevant IT certifications (CompTIA A+, Network+, or equivalent)

What We Offer:

Competitive salary commensurate with experience

Opportunity for permanent placement based on performance

Professional development opportunities

Collaborative work environment with growth potential

This position offers an excellent opportunity to develop your IT career while gaining valuable experience in the legal industry. We encourage applications from candidates who are detail-oriented, enjoy problem-solving, and thrive in a professional service environment.

Full-time