IT Alignment Specialist

Job Description

We are a stable, privately-owned company where people enjoy what they do — and who they do it with. Our team sticks around, with an average tenure just shy of 10 years. That kind of loyalty doesn’t happen by accident.

We are rooted in a strong culture and shared core values. We care about our team, our customers, and each other. If you’re someone who has a passion for advancing business and improving lives through technology, values trust, integrity, and a place where your contributions matter, you’ll feel right at home here.

The IT Alignment Specialist / Technical Alignment Manager (TAM) is responsible for understanding the client’s environment, what they do, how they use their technology to enable their business, and, from a technical perspective, maintaining that relationship with them. Establishing a technical relationship with the clients allows the TAM to communicate from a hands-on level. They dig deep into a client’s operations to figure out how they work and apply technology solutions that help them work better, smarter, faster, and more efficiently while also helping reduce costs. A person in this position will continually analyze a client’s technology against the applicable company Standard(s), and/or compliance requirements, uncovering technical gaps and risks.

Because they have an in-depth knowledge of their assigned client’s IT environment, the TAM can recommend enhancements to their systems that will uphold best practices regarding cybersecurity, overall system performance, user experience, and more. The TAM’s combined knowledge of the industry and client infrastructure makes it possible for them to identify and proactively address technical risks and issues before they become bigger problems. A TAM is the technical lead for proactive service, maintenance, and planning— driving down the need for, cost, and time sink inherent in reactive support.

A successful person in this position will be highly technical, a natural troubleshooter, client-focused, and have a proactive mindset. They must be a detail-oriented self-starter who takes ownership for their responsibilities, meets deadlines, and communicates effectively with teammates, clients, and vendors.

A person in this position should thrive on solving problems and providing big company technology solutions for small businesses. They understand the balance between analysis and fixing and how checklists and standards can produce predictabe results. They are driven by proactively preventing problems and implementing best practices that will influence client business success.

Skills, Knowledge, Abilities:

Understanding of the importance of best practices Standards and aligning client’s technology to them

Strong attention to detail and accuracy, ensuring client’s achieve alignment to the Standard(s), and applicable compliance requirements

Excellent documentation, math, and organization skills

Demonstrated ability to be proactive and take the initiative to get things done

Effective time management skills and the ability to multitask

Strong troubleshooting skills

Strong problem-solving skills and self-learning to analyze problems and create a solution

Must be able to work and communicate with clients at all levels of an organization to identify and resolve problems

Strong customer service skills

Basic business understanding related to technology and an ability to translate IT language to business stakeholders

Willing to focus on continued education in the form of various certifications

Maintains a constant mindset of “How can I help you? How can we figure this out together? Where do we go from here?”

Ability to work both independently and under a supervisor

Ability to work as part of a team, and always willing to help our clients and staff

Maintain relevant knowledge of hardware and software trends

Availability for some after-hours work and on-call rotation

Dependability, including an excellent attendance record

Strict adherence to client confidentiality and protecting confidential information

High degree of punctuality

Ability to work as part of a team

Ability to take, interpret, and follow instructions

Awareness of and ability to work by Company Policies and Procedures

Experience:

Minimum of five years in a technology support environment supporting infrastructure technology and performing project design and delivery.

Strong knowledge and experience of Microsoft Intune, Azure AD and Copilot

Prior Managed Services Provider experience is strongly preferred

Sound understanding of computer systems (hardware/software), networks, etc.

Preferred systems experience:

ConnectWise, LabTech

Windows Desktop and Server Operation Systems

Mac OS

MS Office (Word, Excel, PowerPoint, etc.)

Exchange, SQL, SharePoint

Active Directory, Group Policies, Office 365

DNS, VPN, WAN, and LAN connectivity

Switches and Routers

Firewalls and Security

Preferred experience with enterprise backup solutions and business continuity solutions

Experience in analysis, implementation, and evaluation of IT systems and specifications

History of longevity in current and past positions

Clean driving record and reliable vehicle

Training/Education:

Bachelor’s degree in computer science, engineering, or other applicable IT discipline is preferred.

Professional IT Certifications, such as the following

MS MCP, MCSA, MCSE

CompTIA A+, Net+

Citrix CCEA or CCIA

SonicWALL CSSA

Cisco CCNA

VMWare VCP

Equal Opportunity Employer:

One Step is an Equal Opportunity Employer. The Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, political affiliation, marital status, genetics, protected veteran status, sexual orientation, gender identity or other non-merit factor.Company Description

One Step Secure I/T is an MSP providing the latest in managed services and cybersecurity. One Step Secure I/T specialists work in a variety of dynamic environments providing comprehensive services for network infrastructure development and management.

Full-time