IT Help Desk Associate

Job Description

Manifest Solutions is currently seeking an IT Help Desk Support Technician for an onsite position in Mt. Sterling, OH.

Skills/Responsibilities

Provide superior customer service, accurately logging tickets, and effectively transitioning and escalating unresolved problems.

Troubleshoot hardware/software incidents reported in to the Service Desk

PC and laptop deployment

Familiarity with Microsoft operating systems, Apple iOS, Microsoft Office, and Microsoft desktop applications.

Strong problem-solving and logical thinking skills, able to absorb and relate to new technical concepts quickly and build on knowledge learned.

Requirements

1-2 years IT/admin experience

Office 365 management experience

Intermediate Windows OS experience (Mac/Linux is a plus)

Switching, WLAN and firewall experience

Customer Service experience

Company Description

Manifest offers competitive compensation with flexible employment status, comprehensive insurance package, company paid holidays, vacation, and sick time, referral bonuses and a flexible schedule in a family atmosphere.

For over 25 years Manifest Solutions has been providing intelligent and value-added IT solutions for our clients.