HVAC - Service field technician (Chiller / Data Center)

Job Description

Salary:

Are you a talented HVAC Technician looking to work for a pioneer and world leader in manufacturing high efficiency, oil-free chillers?Then look no further, we'd love to hear from you!

Position:

The HVAC Field Service Technician will be based out of Virginia and is responsible for serving our customers either on site, by phone, or via remote internet connection. Youll be involved in chiller startup/commissioning, resolving technical issues, troubleshooting, warranty work, and performing chiller maintenance.

Responsibilities:

Accountable and responsible for sustaining and delivering high customer satisfaction; communicate effectively and professionally with internal and external contacts.

Provide technical support on indoor/outdoor Smardt chillers

Service and troubleshoot chillers in the field

In your local market or traveling as required

Interact with customer to provide guidance as to the operation and maintenance of their equipment

Completion of installations, delivery and removal of equipment required for performing all installations to company standards

Diagnose and target customers operational problems

Being on-call to receive emergency customer calls approximately one week per month/2 months

Keep customer informed as to the nature of service performed, as well as outstanding issues

Assures that all tools and equipment used are in good and safe working order

Provide the best advice to customers on repairing or replacing existing equipment

Assists in the monitoring and maintenance of the chiller systems

Ensures any repairs and maintenance for testing equipment are performed in a timely manner

Utilizes technical support available at head office when unable to troubleshoot certain problems in the field

Promote the sale of add-on work or service agreements

Assists head office with other related duties as required

Qualifications:

Exceptional customer service and communications skills

Minimum four (4) years of HVAC field experience (specifically chiller)

Turbocor/mag bearing an asset

Strong troubleshooting abilities

Problem solving abilities

Strong communication skills

Excellent organizational skills

Able to work in a team or independently

Benefits

Competitive salary

Basic group insurance paid 100% by the employer

Employer 401K matching (up to 6%)

Opportunity for career advancement

Annual performance reviews

Training program

Growing business and industry

Equal Employment Opportunity Statement

SMARDT is an equal opportunity employer committed to fostering an inclusive and diverse workplace where all individuals are treated with dignity and respect. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

In compliance with all applicable U.S. laws, including the Americans with Disabilities Act (ADA) and state-specific human rights laws, we provide equal opportunity in hiring, promotions, wages, benefits, and all other terms and conditions of employment. We also offer reasonable accommodations for individuals with disabilities and sincerely held religious beliefs.

remote work

Full-time