IT Help Desk

Job Description

Manifest Solutions is currently seeking an IT Help Desk Support Technician for a position in Mt. Sterling, OH.

Skills/Responsibilities

Provide superior customer service, accurately logging tickets, and effectively transitioning and escalating unresolved problems.

Troubleshoot hardware/software incidents reported in to the Service Desk

PC and laptop deployment

Familiarity with Microsoft operating systems, Apple iOS, Microsoft Office, and Microsoft desktop applications.

Strong problem-solving and logical thinking skills, able to absorb and relate to new technical concepts quickly and build on knowledge learned.

Requirements

1-2 years IT/admin experience

Office 365 management experience

Intermediate Windows OS experience (Mac/Linux is a plus)

Switching, WLAN and firewall experience

Customer Service experience

Full-time