Description
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in the Commercial & Investment Bank's Payments Technology Group, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities
Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
Improve operational stability and availability through participation in problem management
Monitor production environments for anomalies and address issues utilizing standard observability tools
Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Ability to work Saturday to Wednesday first shift and sometimes on-call outside of normal hours as per business needs
Working knowledge in SQL Database
Working knowledge in AWS
Working knowledge of development toolset to design, develop, test, deploy, maintain, and improve software
Knowledge in Linux, including ability to function at the command level
Knowledge of Powershell Scripting
Monitoring tool familiarity such as: Geneos, Splunk, Grafana, App Dynamics, and/or Dynatrace is a must
Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
Preferred qualifications, capabilities, and skills
Working knowledge of RDS and Citrix environment
Prior software development background DevOps methodologies or site reliability engineering best practices
Experience in Kubernetes or Docker
Exposure to newer tools such as Kafka, Microservices, Cassandra