Technology Support II - Payments Technology

Description

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Technology Support II team member in the Commercial & Investment Bank's Payments Technology Group, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm

Improve operational stability and availability through participation in problem management

Monitor production environments for anomalies and address issues utilizing standard observability tools

Assist in the escalation and communication of issues and solutions to the business and technology stakeholders

Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services

Ability to work Saturday to Wednesday first shift and sometimes on-call outside of normal hours as per business needs

Working knowledge in SQL Database

Working knowledge in AWS

Working knowledge of development toolset to design, develop, test, deploy, maintain, and improve software

Knowledge in Linux, including ability to function at the command level

Knowledge of Powershell Scripting

Monitoring tool familiarity such as: Geneos, Splunk, Grafana, App Dynamics, and/or Dynatrace is a must

Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals

Preferred qualifications, capabilities, and skills

Working knowledge of RDS and Citrix environment

Prior software development background DevOps methodologies or site reliability engineering best practices

Experience in Kubernetes or Docker

Exposure to newer tools such as Kafka, Microservices, Cassandra