Telecom Services Specialist

Job Posting Title:Telecom Services Specialist

Req ID:10124391

Job Description:

Enterprise Technology - Telecom Operations Services is seeking an individual who can identify, understand, and communicate client technical needs and requirements. This person will engage and collaborate with all lines of business and manage multiple competing priorities. The candidate should be forward-thinking, solution-oriented, and bring a positive attitude to the role.

This position will report to the Manager, Telecom Services.

Responsibilities

Identify, evaluate, and prioritize client needs and requirements effectively

Collaborate with Telecom teams to support and deliver Telecom services and ensure proper resources

Research, validate, and approve MACD ServiceNow requests

Coordinate projects including client engagement, communication, training, and documentation

Manage services for system upgrades, events, resort rehabs, and large-scale Telecom projects

Maintain client rapport by providing expertise and support for Telecom Services

Seek opportunities to increase satisfaction and build relationships with other lines of business

Hurricane Preparedness for Parks and Resorts Hurricane Lines, menus, and command centers

Conduct billing and equipment audits

Validate, reconcile, and maintain E-911 database, elevator services, alarm points, and AEDs across WDW

Scrub database information and perform site walks for Telecom services

Basic Qualifications

Minimum 3 years of customer service experience

Demonstrated problem-solving skills and continuous process improvement skills

Ability to adapt quickly, adjust to changes in business needs, work independently, take ownership, and work in a flexible team environment

Experience in customer service, project management, and telecommunications

Able to take initiative and manage multiple projects simultaneously

Proficient in MS Office Suite programs such as MS Excel and PowerPoint

Willingness to learn new processes and technologies

Attentive to details with strong verbal and written communication skills, and telephone etiquette

Proven organizational skills in data collection, documentation, and prioritization

Flexible with work schedule, including weekends, nights, and holidays

Knowledge of project management techniques

Understanding of telecommunication services

Preferred Qualifications

Knowledge of Cisco and Avaya phone systems and familiarity with VoIP

Technical certifications are beneficial

Ability to prepare and present information to support decision-making

Required Education

Associate's degree or equivalent work experience

Preferred Education

Bachelor's degree or equivalent work experience

Job Posting Segment:Other Ops

Job Posting Primary Business:Telecom Svcs (WDW)

Primary Job Posting Category:Technical Support

Employment Type:Full time

Primary City, State, Region, Postal Code:Lake Buena Vista, FL, USA

Alternate City, State, Region, Postal Code:

Date Posted:2025-06-25

10124391